Wednesday, March 28, 2018

Toyota Announces Special Service Campaign Expansion For Some Toyota Vios, Corolla Altis and Alphard Sold In Malaysia

UMW Toyota Motor Sdn Bhd (UMWT), the official distributor of Toyota vehicles in Malaysia has announced an expansion of the Special Service Campaign (SSC) to replace the inflator modules of the front passenger side airbag to certain Toyota Vios, Corolla Altis and Alphard sold in Malaysia. A total of around 21,000 vehicles are involved in this service campaign. These are the above vehicles which were manufactured from Jan 2013 to Dec 2014 and sold by UMWT. This SSC is  another expansion of the earlier campaigns announced by Toyota Motor Corporation (TMC).

This is basically a continuation of the Takata airbag debacle. It has not gone away yet! The defect is due to propellant degradation occurring after prolonged exposure to high absolute humidity, high temperatures and high temperature cycling. Inflator modules contain a non-desiccated, phase stabilized ammonium nitrate propellant which may cause the rupture of the module. Should such a situation occur, metal fragments will pass through the airbag as it inflates and into the vehicle interior at high speed. Serious injury or death could occur.

This service recall campaign is at no cost to the vehicle's owner. It is FREE.

Necessary parts for this SSC are currently being sourced by TMC and once the parts are available, UMWT will notify owners to request them to bring their cars to an authorised Toyota service centre to make the necessary replacements which should take about 1 to 3 hours. All costs involved for the replacement will be borne by UMWT.

Safety of customers is always Toyota’s top priority and as the distributors of Toyota vehicles in Malaysia, UMWT is concerned about the safety of Toyota owners whose vehicles are involved in the SSC. Therefore, they have been urging the owners of the involved vehicles to contact any authorised Toyota service centre or call the Toyota Freephone at 1800-8- TOYOTA (869682).

Owners can also visit Toyota’s Special Service Campaign webpage to check whether their vehicle is involved, through the Vehicle Identification Number (VIN) Checker. To those who have uploaded the Toyota Drive Apps, there is also a link to Toyota’s SSC page and the VIN Checker.  

We hope that you folks will take this service announcement seriously. Accidents do happen. 

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