ISUZU OPENS MODEL SERVICE FACILITIES
In an effort to offer an elevated level of comprehensive, efficient and professional after-
sales care to its growing customer base, Isuzu Malaysia established a new flagship after-
sales facility in Shah Alam, Selangor offering Isuzu vehicle owners and users with a new level
of proficient and timely vehicle care.
Operated in partnership with Automotive Corporation Malaysia (ACM), a subsidiary of DRB-
Hicom Bhd, the Isuzu Service Center (ISC) will be managed by a team of Japanese technical
representatives from Isuzu Motors Limited, Japan supported by technicians who possess
Isuzu’s i-Mec certification.
The new facility that also houses the Isuzu Technical Centre where trainee mechanics are
developed was officially opened by the Chairman of Isuzu Motors Limited Susumu Hosoi and
Group Managing Director of DRB-Hicom Dato’ Sri Syed Faisal Albar Syed Ali Rethza Albar.
According to CEO of Isuzu Malaysia Kenji Matsuoka, the Isuzu Service Center presents Isuzu
with a platform to realize its corporate objective of fostering enhanced relationships with
customers by effectively supporting their total ownership needs.
“Isuzu vehicles continually endear themselves due to their superior fuel efficiency, durability
and reliability. With over 10,000 new Isuzu vehicles being registered every year in Malaysia,
we hope that the ISC will be able to offer additional support to our dealer network and
growing customer base by offering efficient and meticulous after-sales service” said
By strategically locating the ISC in the central region close to the confluence of the major
highway network and the logistics gateway to the country’s premier port, the facility is
particularly suited to serve long-haul trucks as they ply the backbone of the country.
One of the key objectives of the ISC will be to provide quicker turn-around of vehicles calling
in for service as a means of cutting vehicle down-times through a more competent
workforce, greater parts availability and a more comprehensive facility that boasts of 16
work bays. “In doing so, we further hope to encourage a stronger maintenance, safety and
environmental care practice among truck operators to call in to authorized service centres
for periodical maintenance,” added Matsuoka.
The spacious 2-acre facility which will be completely equipped by the third quarter of 2017
will feature high-capacity hoists capable of raising medium and heavy-duty trucks, calibrated
brake testers, exhaust emission measuring devices, tyre alignment and wheel balancing
machines that will prepare commercial vehicles for their PUSPAKOM inspections. It will also
have a spectrum of proprietary diagnostic equipment to troubleshoot or tune the latest
range of Isuzu vehicles that feature powerful and efficient commonrail engines.
The Isuzu Service Center opens on Mondays to Fridays from 8:30am to 5:30pm while on
Saturdays from 8:30am to 5:00pm. The facility also houses the 24-hour Isuzu Dr. Mobile
breakdown service that is contactable through the Dr. Mobile hotline at 1-800- 88-8000.