Sunday, October 09, 2016

Volkswagen Group announces relocation of their regional after sales center to Johor - Operational by 2018


This bit of good news comes from Volkswagen Group directly. They group is moving their Regional After Sales center for the Asia Pacific region to Malaysia! This means faster spares and faster spares means better after sales services.

The new Volkswagen Group regional center for original parts is being built in the Port of Tanjung Pelepas (PTP) free trade area in Johor.According to Volkswagen,  due to the direct connection to the port, there will be no need for intermediate handling; as a result, logistics processes will become more efficient and environmentally compatible. In other words, spare parts will reach the service centers faster - From 2018, directly connected dealerships in Singapore and Malaysia will receive two deliveries per day. This should reduce downtime for all customers on average.

Work will start on the logistics centre in January in 2017. From 2018, the regional centre in Malaysia will supply 28 markets in the Asia-Pacific region. There are also plans for the later integration of the after sales activities of other Group brands and the regional pooling of the delivery chain for genuine parts.

I do think with this relocation to Malaysia would benefit Volkswagen Passenger Cars Malaysia a great deal. Better after sales is sorely needed to boost the brand's image here and with this bit of news (and what VPCM have done so far by introducing a full manufacturer 5 year warranty) is a very good thing for the long run of the brand here. Let's see what happens in 2018. This is not too far away actually as we're at the end of 2016 as it is. 

They do have to build and equip the center first right? Rome wasn't built in a day. So 2018 it is. Till then you are advised to be patient. And drive carefully.

PRESS RELEASE
Volkswagen Group strengthens after sales business in the Asia-Pacific region

  • Faster supply of genuine parts to 28 markets in South-East Asia
  • 50 percent expansion of logistics capacity to almost 50,000 square meters
  • Imelda LabbĂ©, Head of Group After Sales: "The expansion of our genuine parts supply capacity in the Asia-Pacific region reflects the significance of these markets and will lay the foundation for further growth. Malaysia will be the new hub for after sales logistics in the region."

The Volkswagen Group is relocating its regional after sales center for the Asia-Pacific region from Singapore to Malaysia to make the supply of genuine parts in the region even more efficient. Thanks to the direct connection to a port, parts will also be supplied to South-East Asian markets faster in the future. Regional retail outlets will then receive up to 2 deliveries per day. From 2018, 28 markets in the region will be supplied from Malaysia.
Imelda Labbé, Head of Volkswagen Group After Sales, explains the expansion strategy: "Over the past few years, the Asia-Pacific region has recorded steady growth. The expansion and the relocation of our regional genuine parts center from Singapore to Malaysia reflect the significance and potential of these growing markets and will lay the foundation for further growth. Malaysia will be the new hub for after sales logistics in the region." From January to August 2016, the Volkswagen group boosted its sales in the region by 7.0 percent to 2.7 million vehicles. After sales business is also benefiting from this growth.
The new Volkswagen Group regional center for original parts is being built in the Port of Tanjung Pelepas (PTP) free trade area in Johor Bahru, at the southern tip of the Malay Peninsula. Thanks to the direct connection to the port, there will be no need for intermediate handling; as a result, logistics processes will become more efficient and environmentally compatible. Work will start on the logistics centre in January in 2017. From 2018, the regional centre in Malaysia will supply 28 markets in the Asia-Pacific region. There are also plans for the later integration of the after sales activities of other Group brands and the regional pooling of the delivery chain for genuine parts.
Marcus Edelmann, Director After Sales for the Volkswagen Group Regional Office in South-East Asia, said "Our new regional logistics center in South-East Asia will allow us to supply parts throughout the region even faster than before. From 2018, directly connected dealerships in Singapore and Malaysia will receive two deliveries per day. This will significantly improve our customer service in the region at the same time as laying the foundation for further growth."

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