Monday, June 05, 2017

Ford and Sime Darby Auto officially opens the Upgraded SNS Kembara Utama Showroom & Service Centre in Ipoh

Sime Darby Auto Connexion (SDAC), Ford Motor Company’s exclusive distribution partner in Malaysia, today announced the opening of its newly upgraded Ford dealer showroom and service centre operated by SNS Kembara Utama Sdn Bhd (SNS Kembara) in Ipoh, Perak. This newly improved showroom is designed with Ford’s global Brand@Retail standards, including three additional service bays with vehicle hoists to better serve Ford customers.

“SNS Kembara is designed to offer Ford’s fast-growing customer base in Ipoh, Perak the very best sales and aftersales experience,” said Syed Ahmad Muzri Syed Faiz, Managing Director, Sime Darby Auto Connexion.

When asked further on the matter, Syed Ahmad further added that the newly upgraded showroom and service centre is part of Ford and SDAC’s network expansion and customer service enhancement plan. A better equipped showroom & service centre makes it easier for customers to interact with the Ford personnel, making the Ford experience better overall. Having sales, service and spare parts under one roof makes this easier.

This upgraded facility is equipped with the latest Ford diagnostic tools. All Ford SNS Kembara employees, including technicians, sales and service staff, have received Ford’s globally recognised training to develop their expertise and serve customers better.

While waiting for their service appointments, customers can relax in the dedicated customer service lounge and enjoy free Wi-Fi, hot beverages and snacks.

“The quality of the ownership experience we provide is just as important as the quality of our world-class Ford vehicles,” said Bagus Susanto, managing director, Asia Pacific Emerging Markets, Ford Motor Company.

“The newly upgraded SNS Kembara marks a significant milestone in our shared commitment to offer Ford customers an even better experience,” he continued.

SNS Kembara Utama Sdn Bhd is strategically located at Lot 11855, Jalan Tun Abdul Razak, 30100 Ipoh, Perak. The showroom is open from 8:30am-5:30pm from Monday to Saturday, and from 11:00am-4:00pm on Sunday, while the service centre opening hours are from 8:30am-5:30pm from Monday to Saturday.

For more information, please call the SNS Kembara hotline on 05-5293987, or visit

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