Friday, August 19, 2016
Honda Malaysia Airbag Recall Update August 2016
This is the latest update that Honda Malaysian has given on the Takata Airbag fiasco. You can now change your airbag(s) of affected Honda vehicles as the parts have arrived. Now read the article below and fix your appointments ASAP.
Parts Availability for Takata Driver Front Airbag Inflator Replacement is Now at 100%
Petaling Jaya, 19 August 2016 – Honda Malaysia would like to announce that parts availability for the Takata driver front airbag inflator is at 100% as of today. We would like to thank our customers for their kind patience and understanding during the parts waiting period. Honda Malaysia continues to urge affected customers to make an appointment at their preferred Honda authorised dealers or any of the Service Central Hubs, or visit the Mobile Hubs to have their affected airbag inflators replaced.
As at 17 August 2016, Honda Malaysia has completed 45% replacement of the recalled Takata airbag inflators, which translates to approximately 175,000 units of airbag inflators in affected vehicles. Over the past 3 weeks, Honda Malaysia has managed to replace more than 31,800 units of airbag inflators at our authorised dealers, Service Central Hubs and Mobile Hubs. Honda Malaysia will continue to urge affected customers to change the affected parts, aiming to improve the completion rate as much as possible.
Due to the global shortage of parts for Takata passenger front airbag inflators, Honda Malaysia is facing parts shortage and is unable to secure 100% stock availability. We will continue to work diligently to ensure that there will be sufficient parts for Takata passenger front airbag inflator replacements as well. We apologise for the inconvenience caused by the delay in our procurement.
Customers of affected Honda vehicles can replace both Takata driver and passenger (based on parts availability) front airbag inflators by making an appointment with any Honda authorised dealers. We also encourage customers to call the Honda Toll Free number
1-800-88-2020 to make an appointment with any of the Service Central Hubs which are located at:
• Northern Hub (Next to S.M.J.K. Convent Dato’ Keramat School)
Address: No.401, Jalan Dato’ Keramat, 10150 Georgetown, Penang.
• Central Hub - Soo & Sons Metal Works Sdn. Bhd. (Next to Columbia Asia Hospital)
Address: Lot 15 Jalan 13/6, Section 13, 46200 Petaling Jaya, Selangor.
• Southern Hub - Oriental Assemblers Sdn. Bhd.
Address: 99 & 99A-C, Jalan Tampoi, 81200 Johor Bahru, Johor.
These temporary Service Central Hubs have been operating since 1st August 2016 and will be operational until 30th September 2016. The hubs open 7 days a week except public holidays[i], from 8am to 7pm.
To provide additional outlets for Takata airbag replacement activity, Honda Malaysia has also opened a total of 24 Mobile Hubs which are set up at 21 selected Petron service stations and three (3) Honda Family Road Trip locations. These Mobile Hubs have started operations since 5th August and will close on 25th September 2016. The Mobile Hubs are open from 8am to 7pm on every Friday, Saturday and Sunday at three (3) different locations. Further details of the location of the Mobile Hubs are available at www.honda.com.my or www.productrecall.honda.com.my.
With the arrival of sufficient parts for Takata driver front airbag inflators and increased capacity for the replacement activities with 3 Service Central Hubs and 24 Mobile Hubs, Honda Malaysia would like to urge customers with affected vehicles to quickly have the
Honda customers can check their vehicles recall status either by logging on to www.honda.com.my or www.productrecall.honda.com.my or by calling the Honda Toll Free number 1-800-88-2020.
Honda Malaysia Sdn. Bhd. continues alerting and informing customers of the importance of replacing the affected vehicle’s airbag inflators, via increased frequency of postings on social media and SMS blast. Owners of Honda vehicles affected by the airbag inflator product recall are advised to get their vehicles checked and parts replaced at any authorized Honda dealers, Service Central Hubs or Mobile Hubs as soon as possible.
[i] Closed on Public Holidays (National Day, Hari Raya Haji & Malaysia Day)