Mercedes-Benz Malaysia Skills Competition 2016 Showcases Superior Technical Aptitude
Kuala Lumpur, 22 August 2016 – It was a gathering of the crème de la
crème of Mercedes-Benz Malaysia’s after-sales personnel from dealer
networks nationwide at the Mercedes-Benz Malaysia Skills Competition
2016 Grand Finals held recently. 30 finalists went head-to-head in the
battle of skills for the RM99,500 cash prize and ultimate bragging rights as
the best technical team in Malaysia.
“Mercedes-Benz is the benchmark in automotive technology and customer
experiences, and we continue looking for more ways to further extend our
lead in these areas. The Mercedes-Benz Malaysia Skills Competition is a
good example of the exceptional standards upheld by our certified after-
sales personnel throughout our dealership network in delivering
unparalleled customer experiences,” said Mercedes-Benz Malaysia,
President and CEO, Dr Claus Weidner.
This year, the skills competition kicked off with a series of qualifying rounds
which comprised of theory and practicals tests. The culmination of the
Mercedes-Benz Malaysia Skills Competition was the grand finals where
deserving finalists showcased their technical aptitude through a
combination of theory and practical tests in addition to a spontaneous quiz.
Upholding Mercedes-Benz’s superior standards, the participating after-sales
personnel were meticulously evaluated by a team of Daimler AG-certified
trainers and area-specific experts.
Equipped with a Mercedes-Benz C-Program Certificate participants
competed across six categories. These included the Qualified Maintenance
Technician (QMT), Qualified System Technician (QST), Certified Diagnosis
Technician (CDT), Qualified Parts Process Specialist (QPPS), Certified
Service Advisor (CSA) and the Automotive Mechatronic category (AMT).
These six categories demonstrate the complete range of job profiles within
the Mercedes-Benz Cars Certification Programme C-Service, including the
Automotive Mechatronic category (AMT) - the Apprentices undergoing their
three-year training programme.
Explaining the relevance of the Mercedes-Benz Malaysia Skills Competition
to its network partners, Dr Weidner said, “The Mercedes-Benz Malaysia
Skills Competition can be likened to the Olympic Games of the automotive
sector. It is a positive platform that promotes healthy competition among
our after-sales personnel while fostering self-development and life-long
learning. At Mercedes-Benz Malaysia, we believe that our people are the
bedrock of our long-term success. That is why we remain committed to
ensuring their continuous development. We believe that developing them to
be the best that they can be will ultimately result in delivering the best to
The bi-annual national competition was set up by Mercedes-Benz Malaysia
in 2008 to reward and inspire its after-sales personnel to continue learning
and improving in line with Mercedes-Benz’s training philosophy of life-long
learning. In addition to uplifting staff morale through engagement, the skills
competition’s stringent standard promotes a competitive environment
crucial in raising the nation’s skill level in line with international standards.
Dr Weidner congratulated all participants on their commitment to
excellence and the Mercedes-Benz brand. He said that all finalists were
winners in their own right and should be proud as they are living examples
of a uniform worldwide brand that provides customers with superb quality
services. This year, the 30 finalists received cash prizes totalling RM99,500.
Growing steadily over the years with increased participation and support
from the dealership network, the Mercedes-Benz Malaysia Skills
Competition recorded 378 participants this year, it’s highest yet.
Todate, over RM 420,000 cash prize incentives have been awarded to top
after-sales teams since the inception of the Mercedes-Benz Malaysia Skills
Competition in 2008.