This is a bit of news for those who current own a BMW motorcycle or want to know how much it would now cost to service it at an authorised BMW Motorrad dealer here in Malaysia. BMW Motorrad Malaysia has just announced three new aftersales care programmes – The BMW Motorrad Engine Oil Inclusive, Service Inclusive and Warranty Extension for its new and existing premium motorcycle owners in Malaysia. According to BMW Motorrad Malaysia, these new service programmes set a new standard in aftersales service for premium motorcycles here.
Harald Hoelzl, Managing Director of BMW Group Malaysia had said that the new aftersales programmes are, “A complete peace of mind ownership experience is the key to premium expression of a vehicle from the BMW Group. It is also how we differentiate ourselves to create value for our customers in the premium automotive industry.”
Hoelzl further added that the ownership experience goes further than the actual purchase of the vehicle. The aftersales process is as important as the decision made to purchase in the first place. He elaborated, “This is the very reason we have the best ownership experience in the industry, from the best service and warranty programme to the best customer experience programme which
can be seen in our monthly Net Promoter Scores (NPS).”
Owen Riley, Head of BMW Motorrad Malaysia also added had this to say, “The new programmes are firsts in the Premium Motorcycle industry here in Malaysia. They are backed by the same standards we have for BMW Motorrad worldwide and are on offer at all our authorised BMW Motorrad dealerships.”
Details and the official price list for the services are down below.
The New Aftersales Care Programmes by BMW Motorrad Malaysia
BMW Motorrad Engine Oil Inclusive
BMW Motorrad Malaysia is offering two programme options of three years (or
30,000KM) or five years (or 50,000KM) for its first ever Engine Oil Inclusive
programme. The programme offers regular engine oil services which also includes
BMW ADVANTEC genuine oil and filter replacement for all new and registered BMW
motorcycles dated under 10 years from first registration. The maintenance history of
the motorcycles should be in accordance to the recommended service intervals and
performed at authorised BMW Motorrad dealerships in the country for the programme to
be valid.
BMW Motorrad Service Inclusive
The BMW Motorrad Service Inclusive programme offers an additional PLUS over and
above the BMW Motorrad Engine Oil Inclusive programme. With Service Inclusive,
customers are covered in terms of Valve Clearance Check, Fork Oil Check,
Transmission Oil Change, Spark Plug replacement, Brake Fluid Change, Air Filter
Change, CVT Belt Replacement, Fuel Filter Change and Rear Axle Oil Change.
Programme options are also over a period of three years (or 30,000KM) or five years (or
50,000KM), and is also available for BMW motorcycles under 10 years from its date of
first registration. Prior maintenance history of the motorcycle should also be in
accordance to the recommended service intervals and performed at authorised BMW
Motorrad dealerships.
BMW Motorrad Warranty Extention
The BMW Motorrad Warranty Extention programme offers an added extension of the
manufacturer’s warranty after the expiration of the statutory warranty period, including
corrective work repairs with BMW genuine parts.
The add-on programme can be purchased as an additional one-year or two-year
package above and beyond the manufacturer’s warranty, which was raised to a
standard of three years for BMW motorcycles registered from January 1 st , 2019.
The programme is available on offer for new and registered motorcycles dated 90 days
from its first registration, but excludes the BMW Motorrad offering of the Roadside
Assistance programme introduced earlier this year.
Recommended Retail Pricing for the First-Ever Service and Warranty Extension
programmes are as per the attached price list. All programmes are also eligible to be
financed completely from BMW Group Financial Services Malaysia.
If you are interested to find out more, do head over to https://www.bmwmotorrad.com.my/en/service/services/warranty.html.
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