Mercedes-Benz Dealer of the Year 2018 - Find Out the Best Mercedes-Benz Dealers here in Malaysia

The Mercedes-Benz Malaysia Dealer of the Year Awards 2018 was held recently at the Renaissance Hotel, Johor Bahru and saw representatives from 35 authorised dealers from nine dealer groups gathering to honour excellence within the Mercedes-Benz network across Malaysia. This year, Mercedes-Benz Malaysia introduced a new category - the Most Improved Dealer as well as giving out six existing awards, i.e., Best Performance in Sales, Best Performance Customer Services, Best Performance in Customer Satisfaction Index (CSI) and Customer Loyalty Index (CLI), Best Performance in Business Excellence, Best Performance in Financial Services, and the one that gives out the biggest bragging rights, The Dealer of the Year 2018. 

Mercedes-Benz Malaysia, President and CEO, Dr Claus Weidner, had mentioned that the accomplishments of the dealers are attributed by Putting their Customers at the Centre of their Activities. Mercedes-Benz believes that automotive excellence goes beyond the vehicle and it must the entire customer journey of which the brand is extremely grateful for their dealer partners who have given  Mercedes-Benz customers the best customer service that they could experience

“Mercedes-Benz brand stands for more than simple quantity. Our mere presence is simply the beginning, beyond this, is the excellent service and customer care that you offer to potential and existing customers of

Mercedes-Benz – striving to offer no less than the Best Customer Experience. Looking ahead, we look forward to continue exciting the market by pushing the boundaries in automotive excellence and innovation,” said Dr Weidner at the award ceremony.

As we have stated in earlier posts, one reason why a premium brand stays relevant is the customer experience that they offer. So aside from the usual monetary rewards, a competition like this also instills a sense of accomplishment that isn't just based on the Ringgit, but more of personal achievement to the staff of the dealers that have come up tops.

So the list of winners is as follows... so you now know which Mercedes-Benz dealers are the ones which may pamper you more than before:

Most Improved:

 Champion – NZ Wheels Klang

 1 st Runner Up - Cycle & Carriage Bintang Cheras

 2 nd Runner Up – NZ Wheels Bangsar

Best Performance in Financial Services

 Champion – Hap Seng Star Bukit Tinggi

 1 st Runner Up - Cycle & Carriage Bintang Cheras

 2 nd Runner Up – NZ Wheels Johor Bahru

Best Performance in Business Excellence

 Champion – Hap Seng Star Kota Kinabalu

 1 st Runner Up - Cycle & Carriage Bintang (North), Juru/Bukit Tengah

 2 nd Runner Up – Cycle & Carriage Bintang Perak

Best Performance in Customer Services

 Champion – Hap Seng Star Balakong

 1 st Runner Up - Hap Seng Star Kinrara

 2 nd Runner Up – Cycle & Carriage Bintang Glenmarie

Best Performance in Sales

 Champion – Hap Seng Star Bukit Tinggi

 1 st Runner Up - Hap Seng Star Jalan Ipoh

 2 nd Runner Up – Hap Seng Star Balakong

Best Performance in CSI & CLI

 Champion – Hap Seng Star Kota Kinabalu

 1 st Runner Up - Hap Seng Star Bukit Tinggi

 2 nd Runner Up – Hap Seng Star Kuching

Dealer of the Year

 Champion – Hap Seng Star Kota Kinabalu

 1 st Runner Up - Hap Seng Star Bukit Tinggi

 2 nd Runner Up – Hap Seng Star Kinrara

(From left)

JC Yap, General Manager, Network Development, Mercedes-Benz Malaysia;

Dato’ Alex C.S. Wong, General Manager, Finance & Administration, Hap Seng Star Sdn. Bhd.;

Tan Chee Hock, National After Sales Director, Hap Seng Star Sdn. Bhd.;

Sunny Tan Boon Teck, Group Chief Operating Officer, Hap Seng Consolidated Berhad;

Teng Seng Hin, Service-Manager, After Sales, Hap Seng Star Kota Kinabalu;

Stanley Tan, Dealer Principal, Hap Seng Star Kota Kinabalu;

Dr Claus Weidner, President & CEO, Mercedes-Benz Malaysia;

Hans-Joerg Mehl, Vice President & CFO, Head of Finance & Controlling Mercedes-Benz Malaysia;

Mike Ponnaz, Managing Director, Mercedes-Benz Services Malaysia;

Jeffrey Simon, Vice President, Customer Services, Mercedes-Benz Malaysia and

MJ Lim, General Manager, Retail Operation, Sales & Marketing, Mercedes-Benz Malaysia