The Mercedes-Benz Malaysia Dealer of the Year Awards 2018 was held recently at the Renaissance Hotel, Johor Bahru and saw representatives from 35 authorised dealers from nine dealer groups gathering to honour excellence within the Mercedes-Benz network across Malaysia. This year, Mercedes-Benz Malaysia introduced a new category - the Most Improved Dealer as well as giving out six existing awards, i.e., Best Performance in Sales, Best Performance Customer Services, Best Performance in Customer Satisfaction Index (CSI) and Customer Loyalty Index (CLI), Best Performance in Business Excellence, Best Performance in Financial Services, and the one that gives out the biggest bragging rights, The Dealer of the Year 2018.
