Due to the higher demand due to the recent shutdown of its operations due to the Movement Control Order placed in Malaysia (due to the COVID-19 pandemic), Perodua is embarking upon a pilot project to extend the operation hours of selected service centres and Body & Paint (B&P) hubs to cater for the needs of its valued customers.
The first stage of this pilot project involves 16 service centres and three B&P hubs nationwide. These selected centres will operate from 8.00 am – 9.00 pm (if located in Peninsular Malaysia) and 7.45 am – 8.45 pm (if in East Malaysia), every day except Sundays.
In his address explaining the situtaion, Perodua President and Chief Executive Officer Dato’ Zainal Abidin Ahmad. said, “We know that many of our valued customers’ vehicles are overdue for servicing as our nationwide operations were shut for two months due to the Movement Control Order (MCO). We are therefore extending the operation hours of selected service centres and B&P hubs to meet the high demand and continue giving our valued customers total peace of mind.”
This move was initiated because last year, Perodua saw 2.35 million service intakes at its 202 service centres nationwide. So many customers are servicing their Peroduas at authorised centres and this has caused Perodua to move quickly to ensure that any extra demand due to the shutdown is handled as efficiently as possible.
“This initiative should ease pent-up demand for Perodua servicing in major regions. We will monitor and evaluate the effectiveness of this pilot project continually; for now, it will run until further notice,” Dato’ Zainal said.
However, customers wanting to service their vehicles are required to secure an appointment slot beforehand with their service centre of choice – walk-ins will still not be accepted at present. This is basically the new procedures ever since the pandemic hit and should be until it goes away.
All visitors must undergo temperature checks before entering outlets, register their details and adhere to social distancing markers within the outlets at all times. Hand sanitisers are placed at key locations, while the outlets themselves are sanitised regularly.
“As a People First company, this initiative represents Perodua’s perpetual commitment to put our valued customers first in everything we do,” added Dato' Zainal.
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