Volkswagen Passenger Cars Malaysia (VPCM) had announced on the 1st of June 2020 a new sales initiative which offers Volkswagen owners the option to have their new cars delivered to their homes, or offices, or even factories. The service is available nationwide at all authorized Volkswagen dealerships. Delivery is free for owners located within a 20-kilometre radius from their selected dealership. So if you live a bit further than that, charges may apply. Anyway, more value added services from VPCM to their customers.
According to VPCM, this is keeping to the Volkswagen brand philosophy of “people first”, the home delivery service places emphasis on customer convenience, and redefines the automotive shopping experience as part of the new normal. Here, the new normal means post COVID-19 pandemic Movement Control Order where social distancing is requested to be practiced by the government of Malaysia to help curb the spread of the cornonavirus.
Of course, this is actually quite a convenient thing to do and it is a good initiative regardless as it actually makes its easier for the customer as they do not need to leave their premises to receive their new car. So the people at VPCM are definitely working hard at building up the Volkswagen brand here in Malaysia. So many new initiatives over the past couple of years. Pandemic or not, this is positive news for most Volkswagen owners out there.
Erik Winter, Managing Director of VPCM said that the initiative showed the company’s evolution in keeping up with the new shopping habits of consumers. He said, “With the introduction of this service, we are closing the loop and making it easy for our customers to buy a Volkswagen from the comfort and safety of their own homes. It is as simple as selecting their preferred model on the eShowroom, finalizing the sales process and having the new car delivered right to their doorstep.”
“At the same time, this initiative is part of our Safe Hands campaign where we have adopted contactless procedures for both sales and aftersales to give our customers the assurance that their safety is our top priority,” he added.
All new Volkswagen cars will be delivered on a single flatbed carrier truck and fully covered in canvas to ensure tip-top condition upon delivery. So no worries about the delivery people taking your new car for a hard drive.
Also, adhering to strict safety guidelines, the carrier trucks are cleaned and disinfected before and after each delivery, with drivers regularly checked and practicing COVID-19 safety measures. Owners will receive an SMS notification once their new car has been collected and is en route to them.
As added safety measure, the owner’s Welcome Kit and car keys will be safely placed in the locked car.
To find out more, customers can enquire at their preferred dealership or visit www.volkswagen.com.my
Service Updates (For those that need their Volkswagen looked at)
For owners seeking additional peace of mind, the Volkswagen Deep
Sanitisation service package is now available, and starts from as low as
RM80. The treatment package works to eradicate more than 99% of
germs and bacteria in the car interior and air con system.
All Volkswagen dealers nationwide have adopted a 'Safe Hands' process
that adheres to strict hygiene guidelines. Expect contactless vehicle
acceptance, video walkthroughs, sanitisation before and after repair, and
cashless payments with e-invoicing during the contactless car pickup.
Additionally, vehicle pick-up and drop-off arrangements can be made at
selected service centres.
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