Goodyear Malaysia Announces Zero Contact Initiative for all Goodyear Autocare Centres

Goodyear Malaysia recently announced its Zero Contact Initiative (Zero Contact), whereby customers can get new tyres fitted at any participating Goodyear Autocare centre without any direct person-to-person contact throughout the entire process. As per the usual norm these days, this is to ensure a safe environment for its consumers and staff as businesses resume amidst the COVID-19 pandemic affecting us all. The practice follows procedures successfully implemented in the United States of America, Australia and other ASEAN countries which Goodyear are conducting their businesses at.

Through the implementation of this initiative, customers will have to first arrange for an appointment with their preferred Goodyear Autocare centre for services. This can be done via phone call or WhatsApp through Goodyear Malaysia’s website. This is to ensure there is a slot for their personnel to attend to you and not cause unnecessary waiting and that there are less people to interact with once you are there. Its a necessary social distancing thing to do.

Describing the new procedures, Alex Ng, Managing Director of Goodyear Malaysia said: “As we resume our operations nationwide, we also embark into a ‘new normal’ era that calls for more vigilance and mindfulness when handling each and every one of our customer’s needs."

“The assurance of Goodyear’s Zero Contact process, from the moment you drop-off your vehicle, and up until you collect it, is that there will be zero direct physical contact between staff and customers to minimise risk of any potential spread. We decided to extend this programme in Malaysia, off the back of the success it had in the United States, Australia and other ASEAN countries. We hope that through this programme, we continue to assure Goodyear's loyal customers that we have taken all the necessary precautions for their personal safety and at the same time, remain committed to ensuring the safety of their tyres”, Ng added. 

To make an appointment, visit www.goodyear.com.my/store on mobile and use the map to select the closest desired location. Once located, simply click on the WhatsApp icon to make an appointment with your selected Goodyear Autocare centre.

At the stores, there will be specially-designated Zero Contact parking areas for customers to park their cars, as well as a drop box for them to place their car keys. The Goodyear Autocare centre staff will then proceed to collect the car and fit new tyres.

Before returning the car to the owner, a 12-point vehicle safety check will be done for each car, followed by the disinfection of 12 major touch points. These are complimentary services provided by Goodyear Malaysia for their customers to ensure that their cars are safe to be driven once again,

especially for those who have left their cars untouched for a long time due to the Movement Control Order.

When the customer collects his or her car at the Zero Contact parking area, they will receive a checklist which is placed in their car. This is proof of the thorough clean-up done by the staff, as well as to notify them of any possible issue that the staff might have found whilst checking their car, making it easy for them to rectify as quickly as possible.

Other precautionary measures will also be enforced at all Goodyear Autocare centres. For instance, staff are required to sanitise and disinfect all public areas, facilities, as well as any tools and equipment three times daily.

The seats will be marked down for alternative seating, while standing markers will also be placed on the floor to ensure customers are standing one metre away from others when in queue. Customers are advised to pay their service fees via contactless payment options such as e-wallet, online banking or paywave.

“By rolling out this initiative, we hope that we are not only able to continue to provide better services for our customers as we all resume our everyday routines, but also provide an extra hand in helping to check on their vehicles’ conditions after this brief hiatus. Of course, the safety and health of our

customers and staff are pertinent during this period, therefore we hope to see the support and cooperation from our customers and Goodyear Autocare partners to practise good hygiene and preventative measures throughout this period,” Ng concluded.

As Goodyear Malaysia kick starts this brand-new initiative, free gifts (subject to stock and availability) will be up for grabs at any Goodyear Autocare centre during the Zero Contact service period.

From 1 June until 31 July 2020, customers who purchase any four or more

tyres of the following will be entitled to a Goodyear umbrella:

 All Eagle F1 Asymmetric tyre series (eligible for Goodyear Worry Free Assurance)

 All Eagle F1 tyres (eligible for Goodyear Worry Free Assurance)

 All EfficientGrip tyre series (eligible for Goodyear Worry Free Assurance)

 All Run on Flat tyre series (eligible for Goodyear Worry Free Assurance)

 Wrangler DuraTrac

 Wrangler AT SilentTrac

Alternatively, customers who purchase any four or more tyres of the

following will be entitled to a Goodyear non-slip mat:

 Assurance Duraplus 2

 Assurance TripleMax (eligible for Goodyear Worry Free Assurance)

 Assurance TripleMax 2 (eligible for Goodyear Worry Free Assurance)

 Wrangler TripleMax (eligible for Goodyear Worry Free Assurance)

 Optlife (eligible for Goodyear Worry Free Assurance)

For more information, customers can visit Goodyear Malaysia’s official

website at www.goodyear.com.my