Thursday, July 12, 2018

Scania Malaysia Upgrades Port Klang Branch - More Support For Customers In and Around the Area

Scania (Malaysia) Sdn. Bhd. has officially launched their newly upgraded Port Klang branch earlier today. The Scania Port Klang branch is located near the North Port. This new centre will serve to strengthen sales and services for its customers in and around the area. It  is easily accessible for customers to send their Scania vehicles for scheduled maintenance and also repairs if needed.

The opening of the Scania Malaysia Port Klang Branch was officiated by the Malaysian Minister of Transport, The Honourable (YB) Anthony Loke Siew Fook and was also attended by Mr. Ola Pihlblad, Deputy Head of Mission, Economic & Political Affairs, Embassy of Sweden. 

The centre covers an area of 1,343 square metres and it cost RM3.8 million worth of upgrades. It features 22 work bays (10 of them new), a washing bay and an overhead crane to cater to customer requirements. The centre also includes a customer reception area, cafeteria, driver room, as well as amenities such as showers, changing rooms and a prayer room to better serve customers, drivers and employees. 

The most important aspect for truck operators is maximum uptime for their vehicles. It is because of this key factor that Scania added on more working bays to the centre. Most of the budget would have gone to making the service centre one of the most comprehensive Scania service centres in the region. This is to ensure that customers within the region get the highest quality advice, maintenance and parts whenever needed to help their business.

Managing Director of Scania Southeast Asia, Marie Sjödin Enström said at the launch that, 
“It is important that Scania has a strategic presence in Port Klang where there is a lot of activity in the haulage business. The opening of the newly upgraded Scania Malaysia Port Klang demonstrates our continuous improvement in providing the best services for all our customers for their profitability in this region and of course, across the country,” 

“For customers to get the most out of their fleet, it is vital that Scania can support them with the right solutions, so convenient access to workshops and genuine parts is crucial for our customers anywhere. Our parts add value to their business because they are engineered for ultimate performance, endurance, fuel economy and safety, as well as lower environmental impact such as reduced carbon emissions” added Marie.

Service at Scania Port Klang is carried out by 22 skilled technicians. The technicians can handle up to 30 vehicles per day with the facility upgrades. Like all Scania employees, these technicians continuously receive formal training and undergo on the job learning to enhance their skills, knowledge, professionalism and teamwork to ensure that they deliver a more effective service to their customers.

Scania operates with the belief that sustainable transport is all about moving people and goods while contributing to economic and social development without jeopardising human health and safety or endangering the environment. As such, the folks at Scania beleives that the Port Klang team will strive to provide its customers with tailored solutions that promise to bring about efficiency within the customers’ entire transport flow.

We also had a short session with Marie Enström after the launch was officiated. There, we were briefed that Scania intends to keep upgrading their centres as well as open a few new ones both in the Peninsular Malaysian and East Malaysia. Marie also mentioned that East Malaysia is an important area of growth for the Scania brand. Aside from that, Scania is also keen of having a new branch set up in the Johor region as it is another area of growth within Malaysia.

We also managed to ask whether Scania would go the dealership route in terms of selling and maintaining their trucks. The answer given by Marie is a clear negative as Scania believes in providing these services themselves in the long run. The newly upgraded facility in Port Klang is testament to that. It is fully operated by Scania Malaysia and upgraded to provide more for their customers.

 The Scania Port Klang Branch is situated opposite Scania Malaysia's vehicle assembly facility

 Left to right: 
Kamalaventhan Subramaniam, Scania Port Klang Workshop Manager
YB Anthony Loke, Malaysian Minister of Transport
Marie Sjödin Enström, Managing Director of Scania Southeast Asia
Ola Pihlblad, Deputy Head of Mission, Economic & Political Affairs, Embassy of Sweden

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