Last weekend, Mercedes-Benz Malaysia together with authorised dealer, Hap Seng Star Sdn Bhd, officially opened the Mercedes-Benz Hap Seng Star Puchong South Autohaus. The brand spanking new costs RM6 million 3S centre is the 10th Autohaus for Hap Seng Star and the 34th Mercedes-Benz Autohaus in Malaysia. This new centre will cater for customers located in the Southern Klang Valley area as well as Putrajaya and its surroundings.
(From Left): Hap Seng Star Sdn Bhd, General Manager, Finance and Administration, Dato’ Alex C.S. Wong (拿督黄志成); National After Sales Director, Mr Tan Chee Hock (陈志福); General Manager, Passenger Cars, Mr Sunny Tan Boon Teck (陈文德); Hap Seng Consolidated Berhad, Group Chief Operating Officer and Hap Seng Star Chief Executive, Mr Harald Behrend; Mercedes-Benz Malaysia, President and CEO, Dr Claus Weidner; Vice President, Customer Services, Mr Heinrich Schromm; Network Development, Senior Manager, Mr JC Yap and; General Manager, Retail Operations, Sales and Marketing, MJ Lim (林明若).
To date, Hap Seng has invested a total of RM250 million in the Mercedes-Benz brand, building new Autohauses and upgrading current facilities. This new Autohaus is strategically located next to the Damansara-Puchong Highway (LDP –Puchong Barat Toll Plaza), providing easy access to customers in and around Puchong, USJ, Cyberjaya and Putrajaya to name a few.
With a built-up area of 21,577 sq ft, the Mercedes-Benz Hap Seng Star Puchong South Autohaus was built to the Mercedes-Benz Presentation System II (MPS II) Autohaus concept, the global autohaus benchmark of customer experience, complete with the latest Mercedes-Benz Corporate Identity (CI). It has a total display capacity of eight Mercedes-Benz vehicles, a private Star Lounge and Mercedes-Benz lifestyle products are available for sale.
Although this is an interim facility (which is impressive since Hap Seng has already made it look nice and all), the Autohaus is a full-fledged 3S centre equipped with 12 work bays, capable of servicing up to approximately 500 vehicles a month, providing general and specialised repair solutions. Mercedes-Benz Malaysia are definitely keeping up with their sales push by ensuring that all factors including increasing after sales capabilities too.
“We are constantly looking to expand our dealer network, both in terms of coverage and to ensure that we are in the most advantageous locations to better serve our customers. It gives us great pleasure to congratulate Hap Seng Star on the launch of Mercedes-Benz Hap Seng Star Puchong South Autohaus and wish the team all the success in both sales and after sales. We will continue enhancing our customer touchpoints nationwide while investing in developing key areas including talent, technology, production and services, as we remain focused on providing our customers with the Best Products and the Best Customer Experience." said Dr Claus Weidner, President and CEO of Mercedes-Benz Malaysia.
There is great emphasis in customer care overall. The 27 member team at the Hap Seng Star Puchong South Autohaus offers a complete one-stop solution in sales, financial and after sales services. This includes tailored service when intending to purchase a Mercedes-Benz, personalised one-on- one interaction with a Service Advisor on necessary vehicle maintenance and repair as well as financial services from Mercedes-Benz Services Malaysia. It is a complete service package in purchasing and owning a prized Mercedes-Benz vehicle.
According to Mercedes-Benz Malaysia, all technicians at the Authohaus are Mercedes-Benz certified and able to provide exceptional repair works with state-of- the art specialised Mercedes-Benz equipment and tools. The new Autohaus also offers customers specialised maintenance and 24 hour roadside assistance.
Other than than, customers can also opt for Service Differentiation – an exclusive range of personalised services tailored to customers’ individual needs that offers flexibility and convenience which includes premium express service, door-to-door service or merely drop and go their Mercedes-Benz vehicle at the autohaus.
Hap Seng Star currently operates in Mercedes-Benz Autohauses at Jalan Sultan Ismail, Kinrara, Jalan Ipoh, Balakong, Bukit Tinggi, Iskandar Johor and the latest in Puchong South. In East Malaysia, Hap Seng Star is present in Kuching, Miri and Kota Kinabalu.
Address of the new Autohaus
The Mercedes-Benz Hap Seng Star Puchong South Autohaus is located at Lot 14225, KM3.8, Lebuhraya Damansara-Puchong, 47100, Puchong. For more information, please call +603 – 8051 5616.
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