Volvo Trucks Malaysia have introduced new service offerings to assist their customers maximise the uptime of their Volvo trucks. These include an extended 24-month Fitted Parts Warranty for all Volvo parts purchased and fitted by authorised Volvo Trucks dealers in Malaysia, the implementation of the new Fast Track Service and the extension of the workshop hours of their flagship branch in Port Klang beginning November 2018.
According to Mitch Peden, Managing Director of Volvo Trucks Malaysia, Quality is the foundation of everything Volvo Trucks does. This is from the design of their vehicles to the services, parts and support they offer their customers. The introduction of the new service offerings aims at improving the quality of aftermarket service to maximise the all important uptime of customers’ trucks. The services are offered so that the service level to Volvo Truck's customers goes up a notch and helps drive the competitive advantage of operating Volvo trucks through the value chain.
The new services are as follows:
24-MONTH FITTED PARTS WARRANTY
From July 2018, all Volvo parts purchased from Volvo Trucks Malaysia come with a standard warranty coverage of 24 months, instead of the previous 12 months coverage. This is the new 24-month Fitted Parts Warranty programme, which applies to all parts purchased and fitted at Volvo Authorised dealers.
By offering extended warranties exclusively to parts purchased and fitted at Volvo Authorised dealers, Volvo Trucks is able to ensure that customers receive the best products and services possible. All service work will be carried out by qualified Volvo technicians in workshops equipped with state-of-the-art diagnostic systems, special tools and the very latest service literature, guaranteeing quality at all stages.
In addition to covering parts, the extended warranty will also cover labour, breakdown assistance and consequential vehicle damage. More peace of mind for operators with this new warranty programme.
FAST TRACK SERVICE AT ALL VOLVO TRUCKS DEALERSHIPS IN MALAYSIA
The Fast Track Service has been introduced to provide quality services for selected repairs within 2 hours. With the introduction of this service, appointments can be made in advance – reducing waiting time for customers, allowing the trucks to get back on the road quicker and in better shape than before. More uptime and less downtime is the key here. This usually benefits well maintained trucks which are properly cared for and maintained.
To utilise the Fast Track Service, customers will need to first make a 48-hour advance booking. This allows Volvo Trucks to assign technicians, service advisors, pre-allocate a work bay, prepare parts and tools in advance.
The Fast Track Service is currently available at all Volvo Trucks owned dealerships in Malaysia. The service is provided exclusively for customers who have signed up for Volvo Blue or Volvo Gold Service Agreement.
EXTENDED HOURS AT THE PORT KLANG BRANCH
In addition to the Fast Track Service, effective November 2018 onwards, Volvo Trucks’ Port Klang branch will be open from 8.30am to 11.00pm on weekdays and from 8.30am to 5.30pm on Saturdays. The extended workshop hours offer additional flexibility to customers that are looking to service their trucks over longer operating hours. It also increases truck intake to the workshops, allowing Volvo technicians to
service more clients each day.
Volvo MD Mitch Peden has stated that since its launch in 2016, the Port Klang workshop has been fully booked by Volvo Trucks' customers and in order to meet the added demand, the Port Klang Branch will have extended service hours. These now provide a larger timeframe for customers to send in their trucks with shorter appointment lead time. The rush of sending and collecting trucks during normal working hours could be reduced by this extension of operating hours. Peden added that this new operating hours is designed to meet the evolving requirements of their business partners / customers.
Essentially, what these new services are offered so that that Volvo Trucks owners will have to spend as little time as possible in the workshop and more time on the road, thereby maximising their operating uptime and optimising overall productivity.
24-month Fitted Parts Warranty,
https://www.volvotrucks.my/en-my/services/campaigns/campaigns-promotions/genuine-volvo-parts-warranty.html
Volvo Fast Track Service,
https://www.volvotrucks.my/en-my/services/campaigns/campaigns-promotions/volvo-fast-track-service.html
Extended Hours Port Klang Branch, please visit:
https://www.volvotrucks.my/en-my/services/campaigns/campaigns-promotions/volvo-extended-workshop-hours.html
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