Cycle & Carriage Bintang, the oldest Mercedes-Benz dealership in Malaysia recently announced the launch of their Mercedes-Benz Certified Pre-owned Centre in Petaling Jaya. The new centre is located at the company's landmark one-stop 3S centre in Petaling Jaya and it promises an equally exclusive and exceptional customer experience for both existing and new customers of the premium automotive brand. This new centre also adds to the dealer network for the also very recently launched Mercedes-Benz Certified Programme for pre-owned cars in the country.
The addition of the Mercedes-Benz Certified brand within Cycle & Carriage Bintang's 3S centre transforms the Petaling Jaya Autohaus into a one-stop customer centre for all types of customers. It will cater to those seeking a brand new and now, a pre-owned Mercedes-Benz car. Even in the pre-owned centre, customers can expect to enjoy exclusivity and exceptional end-to-end customer experience with Cycle & Carriage.
Since it is based at the same Mercedes-Benz Autohaus, customers of the Mercedes-Benz Certified per-owned brand will be able to enjoy the same convenience and class leading 3S (sales, service and spare parts) capabilities of the Cycle & Carriage Petaling Jaya Autohaus. The services include advanced repair techniques, the latest diagnostic tools and assurance of genuine parts at a competitive price. Customers are also offered added value services through Service Differentiation, where a menu of personalised services suited to customers’ lifestyles is provided. Among these services are the Premier Express Service, Door-to-Door Service and 24-Hour Motor Vehicle Breakdown Service.
Speaking about the Petaling Jaya Autohaus' after sales service capabilities, the fully equipped centre (with its own vertical garden, customer lounge and cafe) is supported further by the work bay capacity of 40 Mercedes-Benz vehicles both new and used at any one time. This allows the centre to attend to high volume of cars while maintaining a high level of customer satisfaction. The centre also has a capable team because of this. You do not just pump out the sales numbers folks... After sales needs to be top notch to be able to maintain sales and customer satisfaction levels.
Speaking about the Certified Pre-Owned vehicles offered at the Cycle & Carriage Petaling Jaya Autohaus, customers can view a variety of models, ranging from the A- to S-class, at attractive prices. Customers are guaranteed peace-of-mind through the nine promises applied to every Mercedes-Benz Certified Pre-owned vehicle. Basically, a certified pre-owned Mercedes-Benz is as good as new in terms of what is offered from the customer experience to the warranty. The cars are usually taken from the managerial pool of cars used by the company as well as those that pass the criteria for the Certified Pre-owned vehicle (a good number of them are around six months to around one year old).
Aside from the Mercedes-Benz Certified Pre-owned Centre in Petaling Jaya, customers can also find the Mercedes-Benz Certified Pre-owned brand at all other Cycle & Carriage Autohauses. Cycle & Carriage owns the largest Mercedes-Benz dealer network in Malaysia with 13 dealerships nationwide, including a dedicated commercial vehicle facility at the time this article was published.
The Mercedes-Benz Certified Pre-owned Vehicles Nine Promises:-
Prior to receiving the Mercedes-Benz Certified stamp of approval, every vehicle undergoes a thorough 215 multi-point inspection by certified technicians which include stringent checks on engine components, chassis to vehicle appearances. The inspection ensures only the highest standards and quality in each vehicle certified under the programme, giving customers the same distinctive and unique Mercedes-Benz quality assurance and brand experience.
Once certified, the vehicles are then made available for purchase where customers are given the option to test drive any of the vehicles. Customers are also provided with options to trade-in their existing vehicles when purchasing a Mercedes-Benz Certified vehicle. The purchase is also made easier with available financing and leasing plans catering to various needs and budgets.
All Mercedes-Benz Certified Pre-owned vehicles are under six years old with a guaranteed mileage of less than 125,000km during the handover. Aside from a 12-month warranty extension with unlimited mileage above the remaining manufacturer warranty, Mercedes-Benz Certified Pre-owned vehicle owners can expect regular servicing and maintenance packages. Flexible and affordable service contracts are also available to allow customisation of maintenance packages.
In the event of an emergency, the programme also offers 24-hour road assistance to all Mercedes-Benz Certified Pre-owned vehicle owners ensuring them peace-of-mind at all times. The nine promises under the programme assures every pre-owned Mercedes-Benz is kept in the best condition possible, for an exceptional journey - MotoringMalaysia.
The team at Cycle & Carriage will also provide Mercedes-Benz Certified Pre-Owned Vehicle customers with equally exclusive end-to-end customer experience at its Petaling Jaya Autohaus. (extreme right) Mercedes-Benz Malaysia, Vice President, Sales & Marketing, Mr Mark Raine with (second from right) Cycle & Carriage Bintang Berhad, CEO, Mr Wilfrid Foo.
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