The registration for the world´s largest (after sales) service market competition, VISTA* is now open. The VISTA 2017 - 18 is expected to receive participation from over 18,000 technicians, from Volvo Trucks and Volvo Buses global dealer network. One key purpose of VISTA is that it aims to attract and maintain skilled technicians through teamwork and competence development. Competing against each other and a chance to further oneself as well as the chance to compete against others at a world finals would be a very good way on how technicians can gauge their accomplishments.
Whilst VISTA is essentially a competition, the main objectives are to encourage teamwork, build team spirit and pride, as well as encourage self-improvement and competence development. It is a way for service market personnel to increase their knowledge and the quality of their work. In the end, this leads to improved customer service and greater customer satisfaction.
Knowledgeable technicians and those that are highly motivated usually lead to that as highly skilled and motivated technicians enable Volvo Trucks workshops to carry out fault diagnosis and fix trucks’ problems straight away or at the very first time, in a timely manner and to high quality standards (as expected of Volvo). These skills are key in helping the customers achieve maximum uptime for their trucks.
As stated earlier, the VISTA 2017-18 competition is expected to attract over 18,000 service market personnel from the global dealer network. They will work together in around 4,500 teams. The theme this year is ‘Performance is Everything’ - recognizing that to work for Volvo Trucks and Volvo Buses, performance must be top class at all times. VISTA is also a way for Volvo Trucks to address the worldwide challenge of both recruiting and retaining workshop technicians.
Basic details about VISTA 2017 - 18
VISTA is open to Volvo Trucks and Volvo Buses dealerships and their technicians worldwide. To qualify, participating teams need to complete two parts comprising theoretical and technical questions. The winners in each market qualify for the semi- finals, which will be held in Gothenburg, Sweden in April, 2018. Here, a total of 240 teams will compete, during a period of three weeks. The top 40 teams from the semi-
finals qualify for the world final in Curitiba in June, 2018.
Key dates VISTA 2017-18
Official Launch June 27, 2017
Registration Opens September 4, 2017
1 st Theoretical Part November 7-30, 2017
2 nd Theoretical Part January 30-February 20, 2018
Semi Finals, Gothenburg, Sweden April 9-27, 2018
Final, Curitiba, Brazil June 25-29, 2018
Let's hope the Malaysian team will do well in this year's round.
MEDIA RELEASE
The world’s largest service market competition
opens – VISTA attracts technicians around the world
On September 4 th , the registration opens for the world´s largest service market
competition, VISTA*. More than 18,000 technicians, from Volvo Trucks and Volvo
Buses global dealer network, are estimated to participate. Through teamwork and
competence development VISTA aims to attract and maintain skilled technicians.
Even though VISTA is a competition, the main objectives are to encourage teamwork,
build team spirit and pride, as well as encourage self-improvement and competence
development. It´s way for service market personnel to increase their knowledge and the
quality of their work. In the end, this leads to improved customer service and greater
customer satisfaction.
Highly skilled and motivated technicians enable Volvo Trucks workshops to carry out
fault diagnosis and fix trucks’ problems ‘right first time’, in a timely manner and to high
quality standards. These skills are key in helping the customers achieve maximum
uptime for their trucks.
“VISTA improves our skills and gives us the motivation to be the best crew in the world.
And if our mechanics are the best in the world - they are motivated to do the best job for
the customer.”, says Claes Nilsson, President, Volvo Trucks.
VISTA 2017-18 is expected to attract over 18,000 service market personnel from the
global dealer network. They will work together in around 4,500 teams. The theme this
year is ‘Performance is Everything’ - recognizing that to work for Volvo Trucks and
Volvo Buses, performance must be top class at all times. VISTA is also a way for Volvo
Trucks to address the worldwide challenge of both recruiting and retaining workshop
technicians.
“With the support of everyone in the team, VISTA is the perfect opportunity to feel like
you belong to the world’s best service market family.”, says Claes Nilsson.
About VISTA
*VISTA stands for Volvo International Service Training Awards. It started in 1957 and
was originally as a competition for Volvo technicians in Sweden. 20 years later, by 1977
it had reached out across all continents, attracting authorized Volvo dealers from all over
the world. Today VISTA is a biennial event and the biggest competition for service
market personnel in the world.
VISTA is open to Volvo Trucks and Volvo Buses dealerships and their technicians
worldwide. To qualify, participating teams need to complete two parts comprising
theoretical and technical questions. The winners in each market qualify for the semi-
finals, which will be held in Gothenburg, Sweden in April, 2018. Here, a total of 240
teams will compete, during a period of three weeks. The top 40 teams from the semi-
finals qualify for the world final in Curitiba in June, 2018.
Key dates VISTA 2017-18
Official Launch June 27, 2017
Registration Opens September 4, 2017
1 st Theoretical Part November 7-30, 2017
2 nd Theoretical Part January 30-February 20, 2018
Semi Finals, Gothenburg, Sweden April 9-27, 2018
Final, Curitiba, Brazil June 25-29, 2018
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