Wednesday, February 15, 2017

CHEVROLET MALAYSIA INTRODUCES THE CHEVROLET COMPLETE CARE PROGRAMME


Yesterday, at a gathering of various media people at the Chevrolet S3 Centre in Puchong Naza Quest, the official importer and distributor of Chevrolet vehicles in Malaysia, launched the Chevrolet Complete Care (CCC) aftersales programme. The Chevrolet Complete Care programme combines a Comprehensive Vehicle Manufacturer Warranty, with Complete Chevrolet Service, Fully Integrated Service Operating System, 24/7 Roadside Assistance and 24/7 Live Chat Customer Care Assistance for peace of mind, wherever a customer is located in Malaysia.

The services are laid down herewith (as well as in the news release right down below). It covers the following:


1. COMPREHENSIVE VEHICLE MANUFACTURER WARRANTY

Chevrolet’s Comprehensive Vehicle Manufacturer Warranty comes with a standard 5 years or 200,000KM* whichever occurs first vehicle warranty & Bumper-to-Bumper warranty, Chevrolet Complete Care gives its customers peace of mind right from the start of ownership. 

2. 24/7 ROADSIDE ASSISTANCE – CHEVY ASSIST

Naza Quest offers a 24-Hour Roadside Assistance Programme – Chevy Assist to all of its newly registered customers (Note that you have to register or be registered) for the entire first year*. The Roadside Assistance operators are available 24 hours a day, 7 days a week with services such as minor roadside repairs, 24-hours emergency on-site towing assistance, workshop referral and many more. In the event of a breakdown or accident, Chevrolet owners can call on toll-free Chevy Assist 1-800-2-CHEVY (24389) for free roadside assistance around the clock throughout the country.

3. COMPLETE CHEVROLET SERVICE

Building a great vehicle is just the first step – maintaining it for optimal performance is what makes the drive a truly enjoyable experience. Highly trained certified service technicians install high quality genuine Chevrolet parts (original equipment parts) specifically designed, made and tested to help keep your Chevrolet constantly running at peak performance. Plus, clear maintenance schedules and transparent pricing allows customer to acquire an overall estimation cost for their next upcoming service.

4. 24/7 CUSTOMER CARE ASSISTANCE

The 24/7 customer support hotline is a trusted resource for thousands of customers to seek for support before, during or after sales. Chevrolet would like to ensure all of its customers are able to count on helpful customer care advisors as well as trained and certified technicians who know the Chevrolet cars best to answer queries on whether cars, services or promotions.

Online Live Chat is now also available apart from the hotline support. Chevrolet has vested in another channel where customers can place their queries and receive instant real-time response via the Chevrolet Malaysia official website live chat which is available throughout the day.

5. CHEVY LINK

Chevy Link is an Integrated Service Operation System where processes and information flows are centred around the customer data coordinating all services with a coherent view across all Chevrolet authorised dealerships. The Chevy Link aims to streamline Chevrolet dealerships productivity by allowing the business to run in sync at all times from pre-sales to vehicle maintenance as well as streamline parts performance with faster inventory turns to improve customer experience.

There are more value added services for Chevrolet customers with the implementation of Chevrolet Complete Care. Naza Quest has aims to instil the right customer-centric behaviours across its organization – from employees at the backend to frontline dealer representatives. It now considers aftersales very important to make the brand grow here in Malaysia.

As for new models to be launched in Malaysia, Chevrolet have plans to bring in the new Chevrolet Cruze and at least another model or two by this year. It all depends on timing and factors like the current market situation as well as the (very) weak Ringgit. When it is right, new models will arrive. Currently their best selling model is the Colorado pick-up. I find it competitively priced and something that could be considered. As the brand is a General Motors brand, an American brand, their forte is in SUVs and pickups. So even the smallish (compared to the American models) Colorado come with some clever features that one should consider.

And here are some happy faces from the event. Yours Truly included.


*T&C applies



NEWS RELEASE

CHEVROLET MALAYSIA INTRODUCES THE CHEVROLET COMPLETE CARE
PROGRAMME:

COMMITTED. CONSTANT. COMPREHENSIVE.

• Global brand programme encompasses efforts made before, during and after sales to help

ensure a worry-free ownership experience.

• Programme designed to demonstrate brand’s commitment to dependability, quality and

value for money.

14 February 2017, Kuala Lumpur – In line with its nationwide expansion programme to improve

sales and aftersales service for the customers, Naza Quest Sdn. Bhd., the sole importer and

distributor of Chevrolet vehicles in Malaysia, has introduced its Chevrolet Complete Care (CCC)

today at a modest launching event held at the Chevrolet 3S Centre in Puchong.

Naza Quest Sdn Bhd today announced that it is taking a comprehensive approach to customer

experience with Chevrolet Complete Care, seeking to deliver a consistently satisfying and truly

valuable vehicle ownership experience for all new and existing customers.

“At Naza Quest, as we had previously pledged to grow and strengthen the brand here in Malaysia,

we want the best and comprehensive customer service experience for our customers. As part of

Chevrolet’s commitment to put customers at the centre of everything we do, Chevrolet Complete

Care has been launched in the region and is gaining tremendous momentum across Southeast Asia.

Chevrolet Complete Care is a promise to deliver convenience, value, quality, transparency and

peace of mind to every Chevrolet customer. It is Chevrolet’s commitment as we strive to earn

customers for life and build a brand that inspires passion and loyalty.” said Head of Naza Quest

Sdn Bhd, Farid Rosli, at the launching event press conference.

“Chevrolet Complete Care is our personal commitment to you, your car and your safety when out

on the road.” he added.

The Chevrolet Complete Care programme combines a Comprehensive Vehicle Manufacturer

Warranty, with Complete Chevrolet Service, Fully Integrated Service Operating System, 24/7

Roadside Assistance and 24/7 Live Chat Customer Care Assistance for peace of mind, wherever

you are.

COMPREHENSIVE VEHICLE MANUFACTURER WARRANTY

Chevrolet’s Comprehensive Vehicle Manufacturer Warranty comes with a standard 5 years or

200,000KM* whichever occurs first vehicle warranty & Bumper-to-Bumper warranty, Chevrolet

Complete Care gives its customers peace of mind right from the start. This warranty comes with the

assurance of trained service technicians, quality workmanship and genuine Chevrolet parts.

24/7 ROADSIDE ASSISTANCE – CHEVY ASSIST

Naza Quest offers prompt response and convenience of out 24-Hour Roadside Assistance

Programme – Chevy Assist to all of its newly registered customer for the entire first year*. The

Roadside Assistance operators are available 24 hours a day, 7 days a week with services such as

minor roadside repairs, 24-hours emergency on-site towing assistance, workshop referral and many

more. In the event of a breakdown or accident, Chevrolet owners can call on toll-free Chevy Assist

1-800-2-CHEVY (24389) for free roadside assistance around the clock throughout the country.

COMPLETE CHEVROLET SERVICE

Building a great vehicle is just the first step – maintaining it for optimal performance is what makes

the drive a truly enjoyable experience. Highly trained certified service technicians install high-
quality genuine Chevrolet parts (original equipment parts) specifically designed, made and tested to

help keep your Chevrolet constantly running at peak performance. Plus, clear maintenance

schedules and transparent pricing allows customer to acquire an overall estimation cost for their

next upcoming service.

24/7 CUSTOMER CARE ASSISTANCE

The 24/7 customer support hotline is a trusted resource for thousands of customers to seek for

support before, during or after sales. Chevrolet would like to ensure all of its customers are able to

count on helpful customer care advisors as well as trained and certified technicians who know the

Chevrolet cars best to answer queries on whether cars, services or promotions.

Online Live Chat is now also available apart from the hotline support. Chevrolet has vested in

another channel where customers can place their queries and receive instant real-time response via

the Chevrolet Malaysia official website live chat which is available throughout the day.

CHEVY LINK

Chevy Link is an Integrated Service Operation System where processes and information flows are

centred around the customer data coordinating all services with a coherent view across all Chevrolet

authorised dealerships. The Chevy Link aims to streamline Chevrolet dealerships productivity by

allowing the business to run in sync at all times from pre-sales to vehicle maintenance as well as

streamline parts performance with faster inventory turns to improve customer experience.

With the implementation of Chevrolet Complete Care, the company aims to instil the right

customer-centric behaviours across its organization – from employees at the backend to frontline

dealer representatives. Staying true to the global initiative of demonstrating the Chevrolet brand’s

commitment to reliability, quality and value for money. Chevrolet Malaysia now operates in 24

sales and service outlets throughout the country to cater to the requirements of its customers.

NAZA QUEST SDN BHD

NAZA Quest Sdn Bhd is a subsidiary company of NAZA Motor Trading Sdn Bhd, which is part of the NAZA World

Group of Companies. NAZA Quest is the sole and exclusive authorized distributor of General Motors product under

the Chevrolet brand in Malaysia. Started its operation in early March 2010, the company currently distributes

Chevrolet brands like the Cruze, Colorado, Orlando, Sonic and Malibu. Its’ current branches and dealers network

of 24 in key market centres, are being expanded to have a better regional coverage in preparation for a bigger

volume and to give our customers a better service experience.

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