Hino Motors Sales (Malaysia) Sdn Bhd (HMSM) have recently announced that they will be upgrading their Hino Total Support Customer Centre (HTSCC) in Sendayan, Negeri Sembilan - (which is their first centre outside of Japan). They are going to invest more than RM8million on the project that focuses on customer development on safety driving skills and knowledge.
HTSCC's upgrade will improve customer training experience with Total Support driver training courses being the priority such as “Safety & Eco-cien Driver Training” (fuel saving driving) and “Driver Familiarization Training”. These are value added services that HMSM provides towards its customers.
The centre, which will be scheduled for completion at the end of 2017, will be able to accommodate and train 6500 drivers or clientele annually and expects to be able to hit that target in the near future. Aside from the new track (which looks pretty impressive with a banked section and wet test area) and basic structures, HTSCC will go through the expansion of HINO gallery which displayed information on HINO history, technological revolution and product advancement.
Like all major commercial vehicle players, Hino has realised the need to reach out to their customers in better ways than before.
Mr Ken Iwamoto, Managing Director of HMSM
PRESS RELEASE
First HINO’s Total Support Customer Centre Operated Outside its Home Country, Japan.
The New Hino Total Support Customer Centre (HTSCC)
to Get Upgrade.
► Driver’s training centre revamped exclusively to enhanced Hino’s customers total
support.
► Various curriculums improved as to contribute to the society on the safety of road
transportation in Malaysia.
15th December 2016, Negeri Sembilan: Hino Motors Sales (Malaysia) Sdn Bhd – HMSM
recently announced the upgrading project of Hino Total Support Customer Centre (HTSCC)
in Sendayan, Negeri Sembilan.
HMSM going to invest more than 8 million Ringgit Malaysia to start the project that focuses
on customer development on safety driving skills and knowledge. HINO Total Support
focusing exclusively on its customer service development, which also a part of Hino’s
involvement in society’s improvement. Not only good sales of product, Hino also provide
Total Support in sharing and anticipating potential needs of customers and offer solutions
that reflect customer voice hence exceed customer expectations. These drives Hino Total
Support to reach deep into society thus strengthens HINO’s market operations and
opportunity in Malaysia. The impact of Hino Total Support will intensify and further
contribution can be expected to support Hino’s customers’ business growth.
HTSCC is a proof of Hino’s dedication towards its customer and it will facilitate the
foundation of Total Support activities. Hino aims to revamp HTSCC professional driver’s
training curriculum with exclusive facilities to further to improve the philosophy of Hino
Total Support. Choices of curriculums segments are particularly focusing on safety,
defensive driving training, fuel saving driving and driver’s familiarization training. Hino’s
customer oriented syllabus aspires to produce HINO’s professional driver.
Expansion of curriculum course prepares a full knowledge on safety driver training and skills
to customers. Safety has been the main concern within Malaysia road transport industry
and HINO has taken the best effort to help in reducing accident rate due to human error via
this safety training courses. Upgrading project of HTSCC will improve customer’s experience
in a sense of retaining customer’s satisfaction and loyalty towards the brand. Customer also
will get the valuable opportunity to go through advantageous Total Support driver training
courses such as “Safety & Eco-cien Driver Training” (fuel saving driving) and “Driver
Familiarization Training”.
Hino’s total support to their customers is never ending. Today, it is proven that the market
for HINO is expanding and it foresees the importance of providing the training in equipping
HINO vehicle owners with product knowledge, safety and eco-driving skill technique.
Keeping in tune with the local commercial vehicle’s market, HMSM aims to reach 6500
training capacity approximately in near future. On top of that, in widening customer’s
knowledge, HTSCC will go through the expansion of HINO gallery which displayed
information on HINO history, technological revolutions and product advancement. In the
future, HINO also will open the training centre for the use of government and public
agencies to ensure their training projects for professional driver is a success.
HINO has built a solid reputation through the outstanding products based on QDR, which
means, Quality, Durability and Reliability. HINO’s mission is not only to develop a product
which is perfect fit for each customer’s business but also to ‘Maximise vehicle Up-Time’ and
‘Minimise vehicle Life-Time Cost’. With HTSCC in Sendayan, HINO are striving to deliver the
best support to our customer with necessary trainings and also safety driving techniques.
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