Volkswagen Passenger Cars Malaysia addresses
customer concerns –
“What happens after the 5-year warranty?”
KUALA LUMPUR, 6 December 2016 – Volkswagen Passenger Cars
Malaysia (VPCM) today announced an additional 2-year “VPCM Customer
Care Goodwill” on the Direct Shift Gearbox (DSG) on cars produced till
December 2013, with mileage of up to 200,000km. This goodwill takes
place after the expiration of the 5-year warranty period on these vehicles.
Additionally, “VPCM Customer Care Goodwill” is also offered on other
selected components for Volkswagen cars that have passed its 5-year
warranty period expiration date.
Goodwill on DSG*
The 2-year “VPCM Customer Care Goodwill” on DSG will receive an
extended 2-year parts warranty on the goodwill repair, from the time of
parts replacement – with the application of minimal labour charges. This
additional 2-year warranty covers 100% parts and labour.
Goodwill on other components*
VPCM also offers “VPCM Customer Care Goodwill” beyond the standard
warranty period on other selected parts on a case-by- case basis. This will
be clarified at the respective authorized Volkswagen Service Centre using
the car’s VIN number on VPCM’s online system.
As per Volkswagen standard parts warranty, parts that are replaced and
paid for at an authorized Volkswagen Service Centre receive a 2-year
warranty. This excludes wear and tear.
To qualify for the “VPCM Customer Care Goodwill” on DSG and other
components, customers must have a full service history at any authorised
Volkswagen Service Centre.
“At VPCM, our customers are our top priority and we have taken into
account feedback we’ve received from our VW owners. On the 1 st of
September, VPCM announced the 5-year manufacturer warranty for our
cars. And now, with the introduction of the ‘VPCM Customer Care
Goodwill’, we hope to further enhance the overall ownership experience
and give existing customers better protection and peace of mind. The
goal is to build trust and confidence with our customers as we continue
to strengthen our brand presence and share in the Malaysian market,”
said Florian Steiner, Managing Director of VPCM.
To continue providing Volkswagen owners with affordable ownership, a
parts exchange program on selected items is also available for customers.
Additionally, Economy Packages on specific models older than 5 years is
also in the midst of being implemented at Volkswagen authorized dealer
partners, and will be announced in due time.
*The “VPCM Customer Care Goodwill” comes with labour and parts
charges, dependent on age and mileage of the car. Warranty Terms and