UMW Toyota Motor Sdn Bhd (UMWT) has received approval from the Ministry of International Trade and Industry (MITI) to re-open selected authorised Toyota service centres in Malaysia following the new directives pertaining to the COVID-19 Movement Control Order affecting the country. The company will open selected Toyota outlets for emergency and urgent service requirements only, at minimum capacity. So take note.
Toyota customers who need some after sales matters attended to are advised that the services are by appointment only. Customers will have to contact the respective nearest service centre to confirm if the services centres are open and in operation. Then they can secure suitable appointments before visiting such service centres. Customers are also strongly advised to keep in mind that the MCO restrictions on their travel and do so within your supposed travelling distances and only travel alone.
UMWT has stated that every effort will be made to ensure the safety and protection of customers when they visit the service centres. Their personnel will continue to practice social distancing and remain at least 1 metre or more apart to avoid possible transmission of the virus. And if you are the customer there, do the same too.
UMWT would also like to remind customers that for vehicles purchased from UMWT or their authorised dealers with existing warranties that are valid and expiring during the MCO period, there will be a 30-day extension calculated from the last day of the MCO.
The company will continue to provide all customers with assistance for any emergencies or enquiries during the MCO period through its existing helplines.
Customers may contact the following numbers throughout the duration of the MCO:
General Enquiries and Assistance
*Monday - Friday, 8am – 7pm 1800-8-TOYOTA (869682)
Additional Hotlines
*Monday - Friday, 8am – 7pm
017-627 8982
016-869 6107
014-333 5380
016-633 2865
016-638 7678
011-273 55039
24/7 Emergency Assistance 1800-888-247
Customer Support Email customersupport@toyota.com.my
Remember, contact UMW Toyota Motor. Don't contact us here at Motoring Malaysia! We do not sell Toyota or any other Toyota Group product or take requests for quotations about any sort of vehicles! Some of you guys are so darn blur and ask use for quotations on engine oil, vehicles and other stuff features here!
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