NZ Wheels Klang Autohaus has been upgraded. The Mercedes-Benz outlet in Klang is now a full fledged 3S centre based on Mercedes-Benz's latest Corporate Identity and it is in line with the premium brand's current approach to ensure a fabulous customer experience in all aspects. The new RM6 million centre will also place a strong emphasis on aftersales as it also features the first standalone Mercedes-Benz Proven Exclusivity centre for pre-owned Mercedes-Benz cars.
This AMG addition is something new to this autohaus and it will satisfy current and future demand for Mercedes-Benz performance vehicles. The Autohaus is now fully compliant with the Mercedes-Benz Presentation System II (MPS II) autohaus concept. This is the premium brand's global Autohaus benchmark of customer experience, complete with the new Mercedes-Benz Corporate Identity (CI).
The Proven Exclusivity centre is also quite huge. This 3S Autohaus has all the space it needs for Mercedes-Benz pre-owned car sales. it caters to what Mercedes-Benz Malaysia feel is a growing market segment where there will be those that would want a slightly used Mercedes-Benz with all the warranty and peace of mind that you could get in a new one.
It also now features Service Differentiation for customers. These are personalised after-sales services that offers flexibility and convenience which includes pick-up/drop- off of customer vehicles, after-hours drop-off and fast-lane service. Now, the customers in the surrounding areas of Klang will have the privilege to benefit from the latest concierge style services provided by the brand.
Over the past two years or so, Mercedes-Benz Malaysia and their dealer partners have been upgrading their outlets to the current standards and also to support the increasing need for premium service and experience among Mercedes-Benz customers. This is definitely a logical move to keep the brand at the level where they are currently at.