Industry News: J.D. Power 2016 Malaysia Customer Service Index (CSI) Study SM - Toyota, Mazda, Mitsubishi Kia & Isuzu top the list

According to the J.D. Power 2016 Malaysia Customer Service Index (CSI) Study SM released earlier today, Malaysian car owners intolerant of service advisors not tending to their needs personally and quickly at service centers can significantly lower customer satisfaction levels. This means impatient customers bringing down the reputation of a certain car make or brand. Toyota is the best CSI brand, followed by Mazda, Mitsubishi, Kia and Isuzu rounding up the top 5 best after sales service in Malaysia for 2016.

J.D. Power Asia Pacific 2015 Malaysia Initial Quality Study (IQS) - Honda, Perodua and Toyota comes up tops

J.D Power Asia Pacific has released their latest survey for the Initial Quality Study (IQS). According to them, as our cars get more sophisticated and filled with tech, the actual knowledge of how to use the equipment affects how the owner perceives the quality of the car. Imagine that, if you were an idiot, who does not read the (now extremely very thick) owner's manual, you may end up thinking that the car you just bought is a dud. So what JD Power adds is that the salesperson can make sure the owner is comfortable with the technology thus significantly reducing the number of problems the owner experienced with their vehicle. Wow. Now you know what manufacturers must deal with most of the time when trying to sell a car.

Toyota Ranks Highest in New–Vehicle Sales Satisfaction Among Mass Market Brands for a Third Consecutive Year

I just had the time to read up on JD Power's latest findings about the 2015 Malaysia Sales Satisfaction Index Study which was released at the end of October 2015. Toyota as usual has come in as number one. Not surprisingly of course. Now what is my opinion about this?

Note that this are mass market brands. This means no Audi, BMW, Mercedes Benz or Rolls Royce. I also see an absence of Volkswagen in the report. Volkswagen is a mass market brand. It is not a premium brand. This could mean that Volkswagen has not participated this time around or JD Power has not got a fairly large response from customers of that brand. 

2014 J.D Power Awards for Initial Quality Study and Awards for Dependability Rating

The 2011 Lexus GS - Most reliable Mid-sized Premium Car after three years and most reliable brand overall after the same period according to J.D Power

There are two, I repeat two (2) major J.D Power Awards for the Automotive sector out there. 

First is the Initial Quality Study for 2014. Taken from the Initial Quality Study (IQS), which looks at owner-reported problems in the first 90 days of new-vehicle ownership, this score is based on problems that have caused a complete breakdown or malfunction, or where controls or features may work as designed, but are difficult to use or understand.

Hyundai Snares Most JD Power Initial Quality Awards In Its History

J.D. Power presented three Hyundai vehicles - 2014 Genesis, 2014 Elantra and 2014 Accent - their highest award for initial quality in their respective segments. Hyundai ranked fourth overall in initial quality, climbing six spots from last year, and was the highest-ranked non-premium brand. In total, Hyundai had six vehicles in the Top Three positions in their segments, including two second place finishes for Santa Fe and Sonata and a third-place finish for Equus. This year’s results mark the third time Hyundai has been the highest-ranked non-premium brand in the past 10 years, and the third time it finished among the Top Four brands overall.