According to the J.D. Power 2016 Malaysia Customer Service Index (CSI) Study SM released earlier today, Malaysian car owners intolerant of service advisors not tending to their needs personally and quickly at service centers can significantly lower customer satisfaction levels. This means impatient customers bringing down the reputation of a certain car make or brand. Toyota is the best CSI brand, followed by Mazda, Mitsubishi, Kia and Isuzu rounding up the top 5 best after sales service in Malaysia for 2016.
