JD POWER Asia Pacific's Mass Market Brand Dealer Service Customer Satisfaction Survey Malaysia 2014 - Toyota comes up top

Welcome back folks. This is the first article after a short hiatus due to the recent fasting month. Let's get things started.

Toyota has come up tops in J.D Power's Asia Pacific Customer Satisfaction with Dealer Service among mass market brands in Malaysia for 2014. Note that this means that you will not see Lexus, Infiniti, Mercedes Benz, BMW, Audi and those that are obscenely priced. And dear readers note that Volkswagen IS a mass market brand under this survey - I told you earlier that it seems that Malaysians think too highly of the brand.

2014 J.D Power Awards for Initial Quality Study and Awards for Dependability Rating

The 2011 Lexus GS - Most reliable Mid-sized Premium Car after three years and most reliable brand overall after the same period according to J.D Power

There are two, I repeat two (2) major J.D Power Awards for the Automotive sector out there. 

First is the Initial Quality Study for 2014. Taken from the Initial Quality Study (IQS), which looks at owner-reported problems in the first 90 days of new-vehicle ownership, this score is based on problems that have caused a complete breakdown or malfunction, or where controls or features may work as designed, but are difficult to use or understand.