Industry News: J.D. Power 2016 Malaysia Customer Service Index (CSI) Study SM - Toyota, Mazda, Mitsubishi Kia & Isuzu top the list

According to the J.D. Power 2016 Malaysia Customer Service Index (CSI) Study SM released earlier today, Malaysian car owners intolerant of service advisors not tending to their needs personally and quickly at service centers can significantly lower customer satisfaction levels. This means impatient customers bringing down the reputation of a certain car make or brand. Toyota is the best CSI brand, followed by Mazda, Mitsubishi, Kia and Isuzu rounding up the top 5 best after sales service in Malaysia for 2016.

Toyota Ranks Highest in New–Vehicle Sales Satisfaction Among Mass Market Brands for a Third Consecutive Year

I just had the time to read up on JD Power's latest findings about the 2015 Malaysia Sales Satisfaction Index Study which was released at the end of October 2015. Toyota as usual has come in as number one. Not surprisingly of course. Now what is my opinion about this?

Note that this are mass market brands. This means no Audi, BMW, Mercedes Benz or Rolls Royce. I also see an absence of Volkswagen in the report. Volkswagen is a mass market brand. It is not a premium brand. This could mean that Volkswagen has not participated this time around or JD Power has not got a fairly large response from customers of that brand.