VISTA (Volvo International Service Training Award) is the largest competition for workshop personnel in the world. What originally started in 1957 as a competition for Volvo's mechanics in Sweden has since become an international event. The aim of VISTA is to develop and improve employees' knowledge and skills and improve customer service. The competition is open to all workshop employees within the Volvo Trucks and Volvo Buses global service network. VISTA 2015-2016 has been the biggest ever, with more than 18,500 participants from across the world.
Participants from Asia Pacific alone number more than 4,000 participants. This was double from the previous VISTA competition. What is important is that VISTA is an effective way of motivating and inspiring employees, while also providing a competitive stage for them to learn and develop. It is also a way for Volvo to show workshop personnel how the company values the hard work carried out in its workshops across the world, and how it invests in them to perform beyond world-class standards. This is one way Volvo Trucks nurtures its employees and allows them to grow in terms of technical skills and knowledge. These skills will in turn benefit customers in aftersales, where it would be put to good use in diagnosing any issues pertaining to Volvo Trucks and Buses sent for repairs.
The VISTA world finals took place on 2016 and Team Harju from Finland are the VISTA 2015-2016 world champions after successfully defending their title at the world final in Gothenburg, Sweden.Team Harju also won in VISTA 2012-2013 and they are the first team to win the prestigious award twice.
The VISTA world final was held at the Volvo Training Center in Gothenburg, Sweden, birthplace and headquarters of Volvo Trucks. In total 32 teams, representing every continent, took part in an intensive day of competition that involved completing eight work station tasks, each within 30 minutes.
I do not think that the 32 finalists (6 teams from Asia Pacific - from 24 regional finalists) did not go back empty handed. Teams from the Asia Pacific region may not have won any places but it is sometimes the experience that they will garner from such international levels of competition that is as important as winning. They now know how it is like to 'play' globally and this in turn would make them improve themselves in time to come. And who benefits? Obviously those that use their skills in after sales services.
Final results VISTA 2015-2016
First: Team Harju, Finland
Second: Zarren 1, Belgium
Third: de Fietsemakers, The Netherlands
Best team spirit: Swissta, Switzerland
Best newcomer: Riga, Latvia
Finalists from Asia Pacific
Red Borneo from Indonesia
Barra’s from Australia
Jungli 9 from Taiwan
Chullora Blues from Australia
Wuhan Kaili Henan from China
Royal Challengers from Singapore
Press Release
Volvo Trucks’ Asia Pacific VISTA Competition Empowers
Staff To Perform Beyond World-class Standards
The world’s largest competition for aftermarket personnel puts professionals within
Volvo’s service network in the spotlight through a series of challenges that test their
knowledge, skills and ability to work as a team.
July 4, 2016: Volvo continues to shine a spotlight on strong teamwork and problem-solving skills
through this year’s Asia Pacific VISTA Competition that concluded this month with more than
18,500 aftermarket personnel participation worldwide. The 2015-2016 installment of the
international competition roped in more than 4,000 participants from Asia Pacific alone, doubling
the number of entry from the region in the previous competition.
Mr Jacques Michel, President of Volvo Trucks in Asia Pacific said, “We are extremely proud that
the number of participants doubled in this year’s competition. Our aftermarket professionals are
our frontliners who meet and interact with our customers each and every day. They are arguably
the most important people when it comes to delivering customer satisfaction and we recognise
that.”
Began in 1957 as a local competition aimed specifically at Volvo’s mechanics in Sweden, VISTA
has outgrown its initial purpose to become the global benchmark for aftermarket professionals to
meet and exceed by cultivating a desire to improve skills and form strong bonds amongst
employees from around the globe. In other words, Volvo provides employees the opportunity to
simply be better at what they do every day through this competition.
“VISTA is not merely a competition. It has a strong heritage and is a very effective competence
development tool where teams are tested also on their ability to work together, solve problems
together and meet Volvo’s required standards,” Michel elaborated.
VISTA is an effective way of motivating and inspiring employees, while also providing a
competitive stage for them to learn and develop. It is also a way for Volvo to show workshop
personnel how the company values the hard work carried out in its workshops across the world,
and how it invests in them to perform beyond world-class standards.
Michel explained, “VISTA embodies the aspirations that we as a company have. We strive to be
leading in our customer satisfaction and also constantly pursue to be the most desired employer
in our industry.”
Every Volvo personnel that takes part in VISTA benefits from the experience by acquiring new
knowledge and development of their existing skills which has led to an overall increase in
performance applicable to their day-to- day interaction with customers. Participating teams also
receives the opportunity to strengthen the image of their respective workshops and improve
customer satisfaction. In essence, everyone wins.
Mr Filip Van den Heede, Vice President Aftermarket of Volvo Trucks Asia Pacific is delighted with
the competition, “Everyone who takes part in VISTA is guaranteed to come away from this
experience with improved skills and new knowledge, which is why we encourage all our
employees to participate. Everything that the participants learn while competing has a direct
impact on the quality of services we provide to our customers.”
For more information about VISTA, please visit http://vista.volvo.com.
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(c) 2016 motoring-malaysia.blogspot.com
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