EUROMOBIL LAUNCHES NEW AUDI KUALA LUMPUR SERVICE CENTRE

Today, Euromobil Sdn Bhd officially launched the new Audi Kuala Lumpur Service Centre located at Jalan Chan Sow Lin. The service centre was officiated by Brigadier General (K) Tan Sri Mohd Khamil Jamil, Group Managing Director of DRB-HICOM Berhad. Also present to witness the ceremony were Immo Buschmann, Managing Director of Audi Malaysia and Dato’ Radzaif Mohamed, Chief Operating Officer, Automotive Distribution & Manufacturing of DRB-HICOM Berhad.

This new service centrehas already been operational since early September. Audi Kuala Lumpur service centre has expanded its service bays from six to a total of 26 bays at this new place. Additionally, the aftersales service team has also been expanded from 21 staffs currently to 47 highly trained service advisors, technicians and consultants to provide the best care for Audi vehicles. As a result, service throughputs at Audi Kuala Lumpur will increase from just 2,500 service throughputs per annum currently into a total of more than 11,000 throughputs. One interesting fact is that this center has a special equipment and hoist to handle the Audi R8 supercar. That itself alone requires a million or two ringgit in specialized equipment so that the R8 can be maintained properly.

It has been a busy year for Audi according to Mr Immo Buschmann, with a few prominent launches like the all new Audi TT and Audi Q7 as well as consolidating its position with a more focus on quality and customer satisfaction rather than just achieving sales numbers. I suppose it has been hard for Audi to follow up with a bumper 2014 year with the A6 hybrid sales powering them through. 2015 has its effect with the implementation of GST and a slowing down of the economy. But that being said, Mr Buschmann and Dato' Radzaif also mentioned that being a premium brand, the target segment still has the buying power and sales are largely unaffected. I believe this to be true as most premium car brands have actually maintained a large part of their sales targets.

Oh, still no sight of Audi being locally assembled. This question has been asked over and over again. But it should be asked once in a while in case that eventually a CKD Audi happens and there's some hope of a cheaper Audi being sold in Malaysia. Well, not by much obviously, but it would be welcomed of course.

PRESS RELEASE

EUROMOBIL LAUNCHES NEW AUDI KUALA LUMPUR SERVICE CENTRE

Kuala Lumpur, 2 December 2015 – Euromobil Sdn Bhd, a member of DRB-HICOM Group Companies (DRB-HICOM) today launched the new Audi Kuala Lumpur Service Centre, located at Jalan Chan Sow Lin. This is part of the company’s efforts to provide world-class services for discerning Audi owners in the heart of Kuala Lumpur and the greater Klang Valley region.

The upgraded service facility was officiated by Brigadier General (K) Tan Sri Mohd Khamil Jamil, Group Managing Director of DRB-HICOM Berhad. Also present to witness the ceremony were Immo Buschmann, Managing Director of Audi Malaysia and Dato’ Radzaif Mohamed, Chief Operating Officer, Automotive Distribution & Manufacturing of DRB-HICOM Berhad.

Already operational since early September, this new service centre facility increases the number of previous service bays at Audi Kuala Lumpur from six to a total of 26 bays. Additionally, the aftersales service team has also been expanded from 21 staffs currently to 47 highly trained service advisors, technicians and consultants to provide the best care for Audi vehicles.

As a result, service throughputs at Audi Kuala Lumpur will increase from just 2,500 service throughputs per annum currently into a total of more than 11,000 throughputs.

“With the establishment of the service centre, Euromobil is able to further strengthen our position in the local automotive industry. Euromobil has invested more than RM11 million in this service centre because we believe that our customers deserve top service quality throughout their entire ownership experience with the Audi brand. This expansion is very much in line with the growing demand for Audi vehicles and our customers can now expect to find that waiting time for service slots will decrease and the service and maintenance itself will be quicker and more convenient,” said Brigadier General (K) Tan Sri Haji Mohd Khamil Jamil.

During the launch, Immo Buschmann shared, “The team at Audi Malaysia have been working hand-in-hand with our counterparts at Euromobil for quite some time now and I am very happy to see the results of this hard work. The expansion in Audi Kuala Lumpur’s service facilities is definitely a step in the right direction and I am confident this will strengthen the core of our operations here in Malaysia, which in turn will provide yet another compelling reason for customers to purchase an authorised Audi vehicle.”

The new service centre is approximately 300 metres away from the previous location which was at No.44, Jalan Chan Sow Lin, Kuala Lumpur. Now housed at No.124, 126, 127 and 128 Jalan Enam Kawasan Perindustrian Chan Sow Lin, Kuala Lumpur, the construction of the service centre was commissioned by DRB-HICOM on 5th March 2015 with inputs from Audi AG with regards to design and technical specifications.

This service centre will also serves as a technical training hub, providing support to each of the five Euromobil branches nationwide and complementing the current training centre in Glenmarie, Shah Alam.