Yesterday, Hino Motors Sales (Malaysia) Sdn Bhd (HMSM) officially launched its new 3S (Sales, Service, and Spare Parts) centre operated by Auto Skyline Sdn Bhd (Auto Skyline). This newly renovated sales and service centre would meet the needs of Hino customers in the Johor Bahru region and bring a more up to date customer experience for the brand. The new 3S centre which was renovated at a cost of RM120,000 aims to provide the best support solutions that optimally suit customer needs.
Auto Skyline has been operating a Hino 1S (Sales) centre since April 2002. It also has its footing in the Malaysian coachbuilding industry since 1990. The new Hino 3S centre builds on its experience of selling Hino as well as its engineering prowess in building up commercial vehicles for their customers. The new 3S centre is strategically located in the industrial hub known as Kawasan Perindustrian Tebrau, a developing city in Malaysia, and has an area space of 8160-sqft.
Inspired from Hino’s Japanese-inspired ideals and corporate identity guidelines, the 3S centre has four service bays, a fully air-conditioned customer lounge which provides refreshment, free Wi-Fi connection and also television.
During the official opening, HMSM Managing Director, Atsushi Uchiyama said, “We appointed Auto Skyline as Hino Authorized 3S centre to offer a one-stop solution under one roof to our customers. One-stop solution centre is known as customer-centric main angle in our industry and this will enhance the confidence of our customers from the point of deciding to purchase a Hino. With the full range of service under one roof, we aim to enhance customer service and excellent experience of owning a Hino vehicle.”
“As a reliable business partner, customers remain at the heart of everything we do, and this 3S centre is convenient for the customer from making inquiries about the latest Hino models to purchasing one and getting all the required after-sales services,” added Atsushi.
Auto Skyline Managing Director, Beck Kuang Chiaw shared his mission on the new 3S centre and his confidence of the brand, “With the growth of our business, we find that it is imperative to offer a one-stop solution under one roof to our customers. The decision to upgrade is based on the confidence in the future and potential of HINO in Malaysia, especially in Johor state."
“I strongly believe that HINO products with its QDR: Quality, Durability, and Reliability will continuously be trusted by our customer and be chosen to contribute to their business. Upgrading from 1S to 3S centre is indeed a great investment especially for future business development,” he added.
Leveraging its empire for more than 40 years in the country, Hino Malaysia continues to master its performance in Sales and After-Sales Services through various customer engagement programs to give the absolute experience of Sales, Service, and Spare Parts.
HMSM to-date has established up to 35 HINO Authorized 3S centres throughout the country. With the new 3S centre in Johor Bahru, they believe that they have strengthened their Total Support commitment to their customer and the transport solutions they need.
Auto Skyline, the new HINO Authorized 3S centre, is located at PLO 178, Jalan Angkasa Mas 6, Kawasan Perindustrian Tebrau 2, 81100 Johor Bahru, Johor and opens on Mondays to Saturdays from 9:00 a.m. to 6:00 p.m. Customers may contact them at 07-355 3433 or fax to 07-355 8433 (yes, fax services still exist, folks).
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