Earlier today, Mercedes-Benz Malaysia and their dealer partner, NZ Wheels Sdn. Bhd.officially opened NZ Wheels KL Northeast Service Centre. This is the first 2S facility in the NZ Wheels' Mercedes-Benz dealership network to adopt the latest Mercedes-Benz retail brand presence. The new Service and Spares centre is strategically located off Jalan Genting Klang,and with the new look, brings a refreshed, customer-centric approach to vehicle servicing and aftersales care in northern Kuala Lumpur. The centre caters to the customers around the location as well as being support for NZ Wheels' flagship Mercedes-Benz showroom Stars@Mercedes-Benz Bangsar.
NZ Wheels KL Northeast Service Centre is a result of the company's RM3million investment to bringing the centre to life. It showcases the latest Mercedes-Benz retail brand presence, focused on delivering a seamless, digitalised, and enhanced customer journey. The new centre sits on a land area of 7,127 square metres with a built-up area of 2,540 square metres and is located very close to the city centre. Due to its size, it has ample on-site parking. It also offers the opportunity for future expansion as the NZ Wheels network grows due to its northeastern location in Kuala Lumpur.
Notable features of the new centre include where customers are welcomed into a 200 square metre lounge with well chosen furnishings, creating a comfortable setting for every visit. There are mobile consultation spaces allow service advisors to engage with customers flexibly and transparently, supported by digitally connected systems for a smooth journey from arrival to departure. A dedicated space for customer events further extends the role of the service centre beyond everyday servicing.
In terms of actual workshop, or servicing space, the 950 square metre workshop houses 7 work bays, including dedicated service bays for Top-End Vehicles (TEV), alongside two EV charging bays. Further enhancing its capabilities, an AI-powered vehicle scanner is scheduled for introduction in Q1 2027 to support more precise diagnostics and faster turnaround times. The service centre is supported by a team of 17 aftersales personnel and three support staff, all dedicated to providing attentive care at every stage of the customer’s service visit.
“At Mercedes-Benz, our relationship with customers goes far beyond the vehicle itself. It is built on trust, care, and the confidence that comes from knowing we are there for them throughout their ownership journey. Together with NZ Wheels, we continue to strengthen our aftersales network to bring our services and support closer to customers in northern Kuala Lumpur. As we mark 140 years of innovation, we remain committed to making every interaction with the brand a reflection of that unmistakable feeling of ‘Welcome home’.” said Martin Schulz, CEO & President, Mercedes-Benz Cars Malaysia & Head of Region, Mercedes-Benz Cars Southeast Asia
“The NZ Wheels KL Northeast Service Centre represents the next chapter in NZ Wheels’ long-standing partnership with Mercedes-Benz Malaysia. This facility has been developed with one priority in mind - our customers. Every element has been designed to deliver a welcoming and seamless service experience. We look forward to welcoming our customers here and continuing to support them with the care and quality that Mercedes-Benz stands for.” added Mohd Rizal Jailan, CEO, Naza Automotive Group
To date, NZ Wheels Sdn. Bhd. has invested a total of RM20 million across its network, including the latest RM3 million investment in NZ Wheels KL Northeast Service Centre. With four locations now operating in Klang, Johor Bahru, Bangsar, and KL Northeast, NZ Wheels Sdn. Bhd. is well positioned to support Mercedes-Benz customers across these areas, providing continued care and aftersales support throughout their ownership journey.
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