UD Trucks, together with its sole distributor partner Tan Chong Industrial Equipment Sdn Bhd (TCIE), recently opened a new 2S (Service and Spares) centre in Kuantan, Pahang. The facility is managed by TC Trucks After Sales Sdn Bhd (TCTAS), a sister company of TCIE, and is located on a 1.3-acre site at Lot 33021 in Kawasan Perindustrian Semambu and replaces the older 2S centre located therein. The reason for the new centre is its increased servicing capacity, as the demand has outgrown its capacity. The new facility features enhanced facilities, greater capacity and comprehensive aftersales support to help customers maximise business uptime.
The new 2S center features eight spacious drive-through workshop bays, ample truck parking and comprehensive diagnostic, service and repair equipment to support faster turnaround and improved vehicle uptime. Designed with sustainability in mind, the facility incorporates proper chemical fluid and waste management, while enhanced amenities including a prayer room, rest lounge and refreshment corner provide greater comfort for drivers.
As for its location, Kawasan Perindustrian Semambu is centrally located in the north of Kuantan city center. It serves as one of the primary industrial hubs in Kuantan, hosting a diverse range of sectors
including manufacturing, engineering, logistics, and warehousing. It is also accessible to major road networks with proximity to Kuantan port.
“The opening of our larger 2S center in Kuantan marks another significant milestone, in our commitment to delivering industry-leading commercial vehicles and quality services. The new facility
strengthens our ability to serve customers, keep their operations running efficiently and reinforce UD Trucks as a trusted choice in the market.” said UD Trucks Region Director for Southeast Asia & East Asia, Keiichiro Ochiai.
TCIE Chief Operating Officer, Loh Thim Choy, also added, “The new 2S center enables us to
provide stronger support to all our existing and new customers alike. As their businesses and
needs evolve, we want to grow alongside them and ensure they can continue to count on us for
reliable support throughout their ownership journey.We built this facility with the customers in mind, to offer them greater accessibility and commercial connectivity, and better workshop capabilities. We are committed to being a reliable partner to our customers beyond the initial truck purchase.”
In conjunction with the opening celebration of this new center, UD Trucks and TCIE held a truck handover ceremony for the long-standing customer. Len Fatt Machineries Sdn Bhd received
one unit of UD Trucks Kuzer SKE model with a cargo crane.
Customers in Kuantan and surrounding states can now benefit from a larger facility, expanded
aftersales capabilities and continued peace of mind through UD Trucks’ comprehensive service
agreements and TCIE’s 24/7 Roadside Assistance, helping keep their trucks on the road and
businesses moving.
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