Earlier today Volkswagen Group Malaysia had made known that the locally assembled Volkswagen Passat is now available with four new features - better infotainment system with more connectivity, 12 way adjustable electric front seats with memory function for the driver's side, folding side mirrors and an inproved anti theft / immobiliser system.
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Showing posts with label 2014 vw malaysia. Show all posts
Showing posts with label 2014 vw malaysia. Show all posts
Friday, April 11, 2014
Thursday, March 20, 2014
Volkswagen Group Malaysia announces more measures to handle warranty issues
This is a short bit overhead directly from what was discussed between Volkswagen Group Malaysia and the group that voiced up grievances - the Vw Dsg 7 Defects Community on Facebook.
Firstly, VW Group Malaysia will now streamline the whole EXTENDED WARRANTY CLAIMS PROCESS. The VW Extended warranty process is/was handled by Allianz Insurance and as stated earlier, it is a long an bearaucratic process in handling and approving a claim. People cannot wait too long as this is their only mode of transport etc. etc. And so, VW Group Malaysia will work hand in hand with the insurance provider and also with the service dealers to ensure quicker claims addressing as well as ensuring better customer service experience. In short, less paperwork, blurcase insurance adjusters and better service by service personnel at the service centers. Crack the whip, VW Malaysia. Things must change.
Firstly, VW Group Malaysia will now streamline the whole EXTENDED WARRANTY CLAIMS PROCESS. The VW Extended warranty process is/was handled by Allianz Insurance and as stated earlier, it is a long an bearaucratic process in handling and approving a claim. People cannot wait too long as this is their only mode of transport etc. etc. And so, VW Group Malaysia will work hand in hand with the insurance provider and also with the service dealers to ensure quicker claims addressing as well as ensuring better customer service experience. In short, less paperwork, blurcase insurance adjusters and better service by service personnel at the service centers. Crack the whip, VW Malaysia. Things must change.
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