Volkswagen Group Malaysia announces more measures to handle warranty issues

This is a short bit overhead directly from what was discussed between Volkswagen Group Malaysia and the group that voiced up grievances  - the Vw Dsg 7 Defects Community on Facebook. 

Firstly, VW Group Malaysia will now streamline the whole EXTENDED WARRANTY CLAIMS PROCESS. The VW Extended warranty process is/was handled by Allianz Insurance and as stated earlier, it is a long an bearaucratic process in handling and approving a claim. People cannot wait too long as this is their only mode of transport etc. etc. And so, VW Group Malaysia will work hand in hand with the insurance provider and also with the service dealers to ensure quicker claims addressing as well as ensuring better customer service experience. In short, less paperwork, blurcase insurance adjusters and better service by service personnel at the service centers. Crack the whip, VW Malaysia. Things must change.

A group of VW owners meet up with Volkswagen Group Malaysia to voice out their concerns...and more.

.A large group comprising of various Volkswagen vehicle owners had gathered peacefully yesterday afternoon in front of the Volkswagen Group Malaysia headquarters in Bangsar, Kuala Lumpur.  The crowd was large, but well behaved and backed by other Volkswagen owners driving their cars honking their horns as the passed by the Volkswagen Headquarters. The purpose of the group was to voice our their lack of satisfaction towards various warranty, reliability and other grievances relating to their cars.

More Volkswagen Tales of Woe - Facebook community survey results and some comments

There is a Facebook group that was started by a group of Malaysian Volkswagen owners who are extremely disappointed (to say the least) by the supposedly appalling after-sales service quality over at Volkswagen Malaysia. I am not surprised as I have written a couple or so times as regards how unreliable VW cars have been in recent years. you can have a look at the group here.