Mercedes-Benz Malaysia establishes Southeast Asia’s first and only Mercedes-AMG ONE Service Hub - Location, Hap Seng Star Bukit TInggi Klang

Last week, Mercedes-Benz Malaysia officially unveiled Southeast Asia’s first and only Mercedes-AMG ONE Service Hub. The new Service hub is located at the Mercedes-Benz Autohaus operated by Hap Seng Star located in Bukit Tinggi, Klang. This is a significant milestone in the company’s regional aftersales capabilities and positioning Malaysia as a key service destination for the highly exclusive, Formula 1-derived hypercar. 

At a cost of RM 2.2 million, the purpose-built facility joins a select global network of Mercedes-
AMG ONE Service Hubs spanning Germany, Switzerland, the Middle East (Dubai, Abu Dhabi, Kuwait), and Japan. Working alongside the existing hub in Japan, the Malaysian facility leverages the country's multi-modal connectivity and strategic logistics infrastructure to support customers across Southeast Asia with specialised servicing capabilities, factory-grade Affalterbach technical infrastructure, and direct coordination with Mercedes-AMG specialists. 

Such a specialised centre actually shows Mercedes-Benz Malaysia’s continued investment in specialised aftersales expertise, reinforcing the brand’s commitment to delivering customer experiences that extend beyond vehicle performance to encompass technical excellence, customer confidence, and long-term customer care. We believe that Mercedes-Benz chose Malaysia due to its central location in the region, its still growing and enthusiastic customer base, overall competitive operating costs among other factors. Of course, it could clearly mean that we should actually see AMG ONEs around from Thailand, Malaysian and Singapore around Bukit TInggi!

“The Mercedes-AMG ONE is the ultimate expression of Formula 1 technology brought to the road. Such extraordinary engineering demands an equally specialised service ecosystem. Malaysia already serves as a strategic hub for Mercedes-Benz, with operations and expertise supporting the region and beyond. Establishing Southeast Asia’s first and only Mercedes-AMG ONE Service Hub adds a new dimension to this role, reinforcing our confidence in the country’s talent and capabilities while strengthening our commitment to owners across the wider Asia-Pacific region.” said Martin Schulz, CEO & President, Mercedes-Benz Cars Malaysia & Head of Region, Mercedes-Benz Cars Southeast Asia

“Our responsibility goes beyond maintaining an exceptional vehicle. It is about preserving an automotive legend and supporting its owners for years to come. Every service procedure is tailored to the Mercedes-AMG ON's unique engineering and Mercedes-AMG's exacting requirements, backed by dedicated infrastructure and specially trained technical expertise. This ensures that owners can have complete confidence that their vehicles are in expert hands.” said Edmin Naidoo, Vice President of Customer Services & Network Development, Mercedes-Benz Malaysia &SEA


“Hap Seng Star is honoured to house Southeast Asia’s first and only Mercedes-AMG ONE Service Hub at our Bukit Tinggi facility. This appointment reflects the confidence placed in our certified technical capabilities, the commitment and readiness of our specialised team, and our longstanding partnership with Mercedes-Benz Malaysia. We are committed to providing Mercedes-AMG ONE owners from Malaysia and across the region with a seamless and highly personalised service experience that this extraordinary vehicle demands.” said Lee Weng Yew, Chief Executive of Automotive Division, Hap Seng Consolidated



Formula 1 engineering. Serviced in Malaysia.

The Mercedes-AMG ONE represents the absolute pinnacle of performance engineering and automotive craftsmanship. Developed with technology derived directly from Formula 1, the Mercedes-AMG ONE transfers a full-fledged Formula 1 hybrid powertrain from the racetrack into a road-legal vehicle. Its E PERFORMANCE hybrid drive combines a 1.6-litre V6 turbo engine with four electric motors to deliver a total system output of over 1,063 hp and revs up to 11,000 rpm. With only 275 units available globally, the Mercedes-AMG ONE demands an ownership and service experience as exceptional as the vehicle itself.

Maintaining a vehicle with this level of power, performance, and complexity requires expertise and equipment that far exceed standard capabilities. The Mercedes-AMG ONE Service Hub at Hap Seng Star Bukit Tinggi has been engineered specifically around these requirements. Its dedicated infrastructure includes specialised high-voltage tools and safety procedures, vehicle-specific diagnostic equipment,controlled vehicle storage and working conditions, and direct technical coordination with Mercedes-AMG specialists.

The facility’s Malaysia-based team of technicians have undergone specialised training and are certified by Mercedes-AMG, qualifying them to perform approved diagnostic, maintenance, and service procedures for the Mercedes-AMG ONE. This combination of dedicated infrastructure and expertise allows the technical team to safeguard the vehicle’s performance, safety, and engineering integrity. Malaysia: The strategic heart of regional service excellence

Malaysia’s strategic location and strong connectivity by land, sea, and air make it an ideal base for co-ordinating the movement of vehicles, parts, tools, and technical resources across the Asia-Pacific region. Complementing the existing Service Hub in Japan, the new facility strengthens regional service coverage and enhances support for Mercedes-AMG ONE owners throughout the region.

Further reinforcing its strategic edge is the facility’s direct synergy with Mercedes-Benz Parts Logistics Asia Pacific hub in Malaysia. The proximity optimises inventory management and parts distribution, which helps to minimise downtime for replacement parts and maintenance requirements while enhancing overall responsiveness.

In addition, the facility is designed to deliver a comprehensive, customer-centric service experience through several key capabilities:

• In-country technical Flying Doctors: On-ground technical specialists providing immediate, first-level response across the region.

• Seamless international communication: Dedicated liaison officers facilitating clear, efficient
communication and personalised support for international and regional clientele.

• End-to-end digital ecosystem: A mature, integrated digital service framework enabling transparent, real-time diagnostic reporting and elevated customer experience.

The development of specialised high-value automotive services also supports the broader objectives of the Thirteenth Malaysia Plan (2026–2030), particularly its focus on bolstering Malaysia’s high-value services sector and enhancing the country’s regional competitiveness.

The new Mercedes-AMG ONE Service Hub underscores Malaysia’s growing capabilities in specialised, high-value automotive services. By combining world-class technical expertise, dedicated service  infrastructure, strategic logistics connectivity, and a strong regional support network, the facility strengthens the country’s position as a regional centre of excellence.