Yesterday, the integrated car e-commerce platform CARSOME has ventured into the after-sales car service market with the launch of CARSOME Service Center. Currently operating two service outlets, he company has commenced operations of two CARSOME Service Centers in Petaling Jaya and Ampang. Car owners can book an appointment for an initial inspection through CARSOME’s website. So now, aside from catering to its pre-owned car buyers, CARSOME Service Centre can also serve anyone looking for worry-free car maintenance, and those looking for a trusted car maintenance partner upon expiry of their principal warranty period.
According to CARSOME data, 80% of CARSOME cars go past their authorized warranty period of five years, which implies a higher likelihood for car owners needing to service their cars in conventional workshops compared to authorized service centers.
The CARSOME Service Center business was launched by Minister of Science, Technology and Innovation YB Chang Lih Kang earlier today in Petaling Jaya. Also in attendance was Member of Parliament for Petaling Jaya YB Lee Chean Chung.
From the business perspective, CARSOME Service Center marks the company's desire to improve legacy practices in the after sales service market. Apart from leveraging data and technology to digitalize the customer journey, they are embracing the ‘phygital’ experience – reinforcing the digital experience with physical elements necessary to innovate and deliver end-to-end solutions for our customers across the region.”
CARSOME’s Co-founder and Group CEO Eric Cheng said, “We are grateful for the support of our government stakeholders, including the Ministry of Science, Technology, and Innovation (MOSTI) which has been a longtime supporter of CARSOME via MAVCAP as well as the Malaysia Digital Economy Corporation (MDEC) which has helped us to introduce this service innovation to the Malaysian market through the Malaysian Digital Acceleration Grant. We hope to expand to the rest of our footprint in stages.”
As part of the CARSOME commitment in delivering trusted services, car owners can enjoy quality-assured car maintenance and repair services provided by certified mechanics, and receive transparent and upfront billing on services required. Each car maintenance service will include a complimentary 20-point inspection to identify any underlying issues, before receiving the best recommended maintenance package provided by experienced service mechanics.
Upon inspection, the CARSOME Service Center offers three packages to suit various needs with periodical services, along with other range of options to cater to consumers. For more specific situations, CARSOME Service Center will quote accordingly.
For more information on CARSOME Service Center, head over to the CARSOME website on https://service-appointment.carsome.my/.
No comments:
Post a Comment