Volkswagen Passenger Cars Malaysia (VPCM) have announced a voluntary recall on models produced between 2011 and 2015 to rectify the hydraulic pressure accumulator within the 7-speed dual clutch gearbox caused by a production issue. A total of 12,732 Volkswagen vehicles have been identified to undergo inspection under the recall. The affected models are Beetle, Cross Touran, Golf (Mk6 and Mk7), Jetta, Passat (B7), Passat CC, Polo (6R) and Scirocco. This inspection and part change, if needed is free of charge to the owners.
According to VPCM, the voluntary recall does not affect Volkswagen models produced from 2016 onwards as this was a fault detected in the parts fitted to the cars from 2011 and 2015 only. In some cases, the failure of the pressure accumulator could lead to pressure loss, interrupting power transmission between the engine and gearbox.
The nationwide campaign will be executed in phases in order to manage the number of cases, and notification to identified owners will be conducted by mail with immediate effect. Alternatively, owners are also encouraged to visit the Volkswagen website to check if their vehicle is involved or call Volkswagen customer care at 1800-18-8947 for further information.
If you own one of the affected Volkswagen cars mentioned above, you may then contact any authorised Volkswagen service centre to book an appointment and have their vehicle inspected and parts replaced, if need be. VPCM has taken the necessary steps with its dealer partners to ensure parts availability and that the exercise is conducted smoothly and efficiently. All labour and replacement parts for this service will be at no cost to owners.
Additionally, as the cars affected by this recall is over 5 years old, their owners will receive a free VCP membership card as a token of appreciation from Volkswagen (if they are not members already). Volkswagen Care Plus (VCP) is an exclusive program for owners with vehicles that are 5-years and older. Member privileges include three 20% service discounts vouchers, free 2 years Roadside Assistance, and 24-hour on-site battery support (terms and conditions apply). It is part of the Volkswagen Cares aftersales initiative.
Erik Winter, the Managing Director of VPCM had expressed his regret for the inconvenience caused to the owners. He said, “As a responsible car manufacturer, customer confidence and peace of mind is of utmost importance to us, and we hope that our owners understand that this campaign is necessary to ensure their continued confidence in the performance of their vehicles.”
“While we have identified the number of vehicles involved in this recall, it is possible that not all the vehicles will require parts replacement. This is a significant exercise for us, and we would like to ensure that all these vehicles are inspected. This campaign is part of our Volkswagen Cares
initiative, and we are committed to a high level of customer safety, service and satisfaction,” he added.
For more information on the recall, visit www.volkswagen.com.my or call Volkswagen customer care at 1800-18-8947.
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