VISTA (Volvo International Service Training Award) is the largest competition for workshop personnel in the world. It first started in 1957 as a competition for Volvo's mechanics in Sweden and has since become a popular international event for Volvo technicians globally. The aim of VISTA is to develop and improve employees' knowledge and skills and improve customer service whilst rewarding the participants. The competition is open to all workshop employees within the Volvo Trucks and Volvo Buses global service network. VISTA 2015-2016 has been the biggest ever, with more than 18,500 participants worldwide.
The current edition - VISTA 2015-2016 had attracted more than 4,000 participants in Asia Pacific. This is the largest ever contingent in this biennial event. The top 24 teams from Asia Pacific were in Bangkok, Thailand for a 2-day competition with the 6 winning teams from Indonesia (which were overall winners), Australia, China, Taiwan and Singapore advancing to the World Finals in Gothenburg, Sweden starting on May 31.
List of finalists:
1. Royal Challengers from Singapore
2. Wuhan Kaili Henan from China
3. Chullora Blues from Australia
4. Jungli 9 from Taiwan
5. Barra’s from Australia
6. Red Borneo from Indonesia
List of finalists:
1. Royal Challengers from Singapore
2. Wuhan Kaili Henan from China
3. Chullora Blues from Australia
4. Jungli 9 from Taiwan
5. Barra’s from Australia
6. Red Borneo from Indonesia
Volvo Trucks' VISTA Competition is quite like their Fuelwatch Challenge, which is for drivers. Human capital and skill is definitely nurtured and rewarded with these type of initiatives. And they are fun too!
Volvo Trucks’ Asia Pacific VISTA Competition Sets New Record in Pursuit of Customer Excellence
The world’s best aftermarket professionals in Volvo’s service network, including overall Asia Pacific Final winner from Indonesia, are set to meet at the World finals of VISTA 2015-2016 in Gothenburg, Sweden starting on May 31
April 8, 2016 – More than 18,500 participants have been taking part in Volvo VISTA 2015-
2016, the world's largest competition for aftermarket personnel. Across Asia Pacific, the
current edition had attracted more than 4,000 participants – the largest ever contingent in this
biennial event. The top 24 teams from Asia Pacific were in Bangkok, Thailand for a 2-day
competition with the 6 winning teams from Indonesia, Australia, China, Taiwan and
Singapore advancing to the World Finals in Gothenburg, Sweden starting on May 31.
Mr Jacques Michel, President of Volvo Trucks in Asia Pacific said, “We are extremely proud
that we have been able to double the number of teams in this year’s competition and would
like to extend my congratulations to the winners. Our aftermarket professionals meet and
interact with our customers each and every day. They are arguably the most important people
when it comes to delivering customer satisfaction and we recognise that.“
VISTA has grown from being a local competition for Volvo’s mechanics in Sweden in 1957
to a global event spanning 98 countries today. The Asia Pacific region has also developed
into the second largest region in terms of participation rate, with over 4,000 participants
representing 15 different countries taking part in the 2015-2016 edition.
„VISTA is not merely a competition. It has a strong heritage and is a very effective
competence development tool where teams are tested also on their ability to work together,
solve problems together and meeting the Volvo’s required standards,“ Mr. Michel further
elaborates.
Since the onset of VISTA in September last year, the teams of 2 to 4 aftermarket
professionals have been competing in three theoretical rounds. The teams have to answer 30
questions in each round, covering the Aftermarket area of the Volvo business and operations.
24 teams made it to the regional finals in Bangkok - a great testatment of their performance,
yet not the end of the journey.
Mr Michel explains, “ VISTA embodies the aspirations that we as a company has. We strive
to be leading in our customer satisfaction and also constantly pursue to be the most desired
employer in our industry.
Regional finals are also being held in Curitiba, Gothenburg and Greensboro. The top 32
teams will then move on to the World finals which will also be held in Gothenburg, Sweden
on May 31, 2016 at the Volvo Trucks global training centre.
Mr Filip Van den Heede, Vice President Aftermarket of Volvo Trucks Asia Pacific is
delighted with the competition so far, “VISTA is a key part of our competence development
programme covering the technical and commercial areas of the Aftermarket business
including awareness of the Volvo brand. Everyone who takes part in VISTA is guaranteed to
come away from this experience with improved skills and new knowledge, which is why we
encourage all our employees to get involved. Everything that the participants learn while
competing has a direct impact on the quality of services we provide to our customers.
For more information about VISTA, please visit http://vista.volvo.com.
About VISTA
VISTA (Volvo International Service Training Award) is the largest competition for workshop
personnel in the world. What originally started in 1957 as a competition for Volvo's
mechanics in Sweden has since become an international event. The aim of VISTA is to
develop and improve employees' knowledge and skills and improve customer service. The
competition is open to all workshop employees within the Volvo Trucks and Volvo Buses
global service network. VISTA 2015-2016 has been the biggest ever, with more than 18,500
participants.
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