The new dealership is located in a standalone building with a land area of 8,361 square metres and built-up area of 1,160 square metres, the new dealership is a significant upgrade in terms of space and facilities as compared to shop lot units it previously occupied.
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The opening of the new dealership was also marked by a truck key handover ceremony to three companies which recently placed new orders for trucks - Chip Seng Heng Enterprise Sdn Bhd, Riang Baru Transport Sdn Bhd and Syarikat Jasa Selamat Sdn Bhd.
PRESS RELEASE
Volvo Trucks opens new Ipoh dealership,
enhances offerings in tandem with business growth
Ipoh, 26 March 2015 – Volvo Trucks (Volvo) yesterday officiated the opening of its new Ipoh dealership in a brand new location and facility to better serve the aftermarket needs of its customers as business picks up.
The event was graced by His Excellency Mr Bengt Carlsson, Swedish Ambassador to Malaysia and it marked the second new dealership opening for this year so far, after the global truck manufacturer launched its new Sibu dealership in January.
This new dealership cements another achievement in the company’s strategic implementation of its Dealer Operating Standard (DOS) Enhancement Programme that was initiated three years ago.
According to Volvo, the aim of this programme is to raise the bar in customer care and to ensure that all dealership processes comply with the Volvo standards of quality products and services. These standards encompass elements such as good productivity, service quality, improved customer satisfaction and environmental care.
Mats Nilsson, Managing Director of Volvo Malaysia described the opening as an important event that heralds another key milestone for the brand as it continues to focus on improving the utilization of its resources and streamlining its processes to exceed customers’ expectations in aftermarket support.
“We recorded a healthy business growth last year and the upgrading of our dealerships is timely as we seek to expand and improve on our service and product offerings to cater to the increasing demand. This also forms part of our larger strategic plan to further capitalize on the country’s growing logistics and haulage activities,” said Nilsson.
The opening of the new Ipoh dealership is part of the company’s RM75 million capital injection to upgrade and expand its network of dealerships across Malaysia.
Now operating in a standalone building with a land area of 8,361 square metres and built-up area of 1,160 square metres, the new dealership is a significant upgrade in terms of space and facilities as compared to shop lot units it previously occupied.
The new dealership has six work bays, a wash bay and the latest tools and equipment for truck diagnosis, service and repairs. It is also carefully planned and built with a redesigned layout which corresponds with Volvo’s corporate identity and office ergonomics, thus offering a more comfortable environment for drivers and mechanics at work.
Additionally, it also boasts a complete Volvo customer experience as driver waiting lounge, free wireless internet access, reading materials and complimentary beverages are all part of the company’s complete offering of aftermarket experience.
“We understand that vehicle uptime or downtime can greatly affect our customers’ profitability. As such, the facilities in all our upgraded dealerships were built to ensure that our technical team has all the necessary tools and space to work efficiently so that our customers’ truck uptime is fully optimized,” commented Nilsson.
The opening of the new dealership was also marked by a truck key handover ceremony to three companies which recently placed new orders for trucks namely Chip Seng Heng Enterprise Sdn Bhd, Riang Baru Transport Sdn Bhd and Syarikat Jasa Selamat Sdn Bhd.
Volvo Malaysia has eleven dealerships across Malaysia – five in Peninsular Malaysia and six in East Malaysia.
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