This is quite a good move by the Malaysian distributors of Hyundai. The authorised distributors of Hyundai here, Hyundai-Sime Darby Motors (HSDM) has announced that they will be assisting their dealers and also the sales consultants affected by the Movement Control Order lockdown (due to COVID-19) of non-essential services here by offering subsidies to help with their financial difficulties. This comes into play as the Malaysian government has now enforced a less stringent MCO where businesses are finally allowed to open again.
According to the official press release, which I have also included below, HSDM will be providing a special monthly Hardship Allowance for sales consultants from April to June 2020 and it is applicable to sales consultants who have been with the brand for three months or more. Terms and conditions also apply which will be available at their respective dealers of course.
Aside from that, the Hyundai dealers are also offered subsidies for online marketing expenses and for the purchase of hand sanitisers, disinfectants and thermometers for the use in their sales and service outlets. This is the new norm in terms of customer relations where businesses should provide for such germ killing solutions to stop the spread of the coronavirus and other harmful pathogens.
As the conditional MCO is now in motion, HDSM and their dealers have their service centres open to cater to those that need to service their Hyundai. As they have a standard operating procedure to safeguard you customers, go ahead and get your Hyundai serviced.
One of the biggest hit by the COVID-19 pandemic is the automtive sector. Everything from the production of parts, the assembly of vehicles to the sales and service of them have stopped. People who work in this sector have essentially had their incomes stopped and while some of the larger ones may weather the storm, there are many of them which cannot. And in terms of individual salary earners, it is felt even more.
So it is quite good to hear that HSDM is one of the first of the large Malaysian automotive players to kickstart some sort of financial assistance plan for the people who work for them. Of course, being part of the larger Sime Darby Group also plays a part. It also has led me to believe that most who want to start up any business must always allocate up to six months of their operating costs as contingency allowances to ensure that their businesses will survive if such a thing like a lockdown happens.
Personally, I have heard of a lawyer who operates a law firm and he has 18 months of contingency allowance on standby for such an event. 6 months would be good enough actually, but you get the picture.
The new norm is not an easy place to be. But if you want to succeed, you have to persevere
PRESS RELEASE
HYUNDAI-SIME DARBY MOTORS PROVIDES SUBSIDIES FOR ITS DEALERS
AND SALES CONSULTANTS
PETALING JAYA, 5 May 2020 – In an effort to answer Prime Minister Tan Sri Muhyiddin Yassin’s
call to safeguard the welfare of employees to prevent loss of jobs and livelihoods during this
Movement Control Order (MCO) period, Hyundai-Sime Darby Motors (HSDM) is proactively
offering subsidies for dealers and sales consultants to alleviate their financial constraints.
HSDM will provide a special monthly Hardship Allowance for sales consultants from April to June
2020. This subsidy is only applicable to sales consultants who have been in service for three
months and more, and not for those serving notice. Sales consultants will receive this subsidy
through their dealerships.
Dealers are offered financial subsidies for online marketing expenses and purchase of hand
sanitisers, disinfectants and thermometers for use at their sales and service outlets, to reassure the
visiting public and to curb the spread of Covid-19.
“The pandemic has badly affected the auto sector. We understand the hardship of our dealers and
sales consultants, and we hope the subsidy will help ease their financial burden and help with the
cost of health and safety measures at all authorised Hyundai sales and service outlets,” said Mr
Low Yuan Lung, Managing Director of HSDM.
HSDM assures customers and visitors alike, that health and safety measures are already in place
for service outlets that have reopened. The other sales and service outlets which will soon resume
operations will also be taking the following health and safety measures:
Hand sanitisation and temperature checks for all visitors and staff at all showroom entry
points.
Hyundai-Sime Darby Motors Sdn. Bhd. Level 4, Block 3, Sime Darby Motors City T. 60-3-7627-0860 www.hyundai.com.my
No 6, Jalan PJU 1A/7, Ara Damansara
40150 Shah Alam, Selangor, Malaysia
Sanitisers at all customer touchpoints (e.g. Reception, Washroom, Sales & Service
Consultation Area)
Regular disinfection of the outlet (especially at high customer touch-point areas)
Periodic disinfection of all customer/prospect related vehicles (e.g. Showroom Display,
Demo, New Car Handover, Repaired Cars). Test drive cars will be disinfected before and
after every test drive in the presence of the customer for assurance.
Promotion of good hygiene practises (e.g. display of safety and health information on table
standee, leaflets and posters)
Click here to watch Hyundai Malaysia’s health and safety procedure video.
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