Tuesday, December 10, 2013

The reason why Volvo cars aren't selling here in Malaysia (and the rest of the world) these days.

Anyone know anybody who recently bought a brand  new Volvo? Nope? Neither have I. Why is it? The cars are well designed. The exterior looks pretty good and the interior gets some pretty nifty touches like the floating dashboard and unique switchgear. Everything feels well built but no one seems to be actually warming up to the Swedish brand here in Malaysia.

It used to be otherwise. In the 1980s and 1990s you see people driving Volvos everywhere. They were even the choice for Government officials and companies like using them for company cars. In those days Volvos were priced somewhere like where Volkswagen cars are priced these days, slightly lower than Mercedes Benz, BMW and Audi. Companies like giving the Volvo 240 or the 760 series as a car that sits between the higher priced Mercedes w124 200E and 230E cars. Somehow it showed you your place in the company's hierarchy and Volvos sold a fair bit then.

These days, Volvos are actually priced on par with an Audi, a BMW and a Mercedes Benz. I believe this idea came from the fact that the people who owned Volvo at the time (Ford) thought that it deserved to be in its premium automobile division and deserved to be priced as such. New owners Geely seem to think the same thing. Of course, I happen to know people in America, most of Europe and here in Malaysia seem to think Volvos as indestructible moving bricks. Cars with virtue and safe for families to be transported from one school-run to a supermarket or to a family holiday. Americans bought them in droves and somehow thought the same thing too. But the people at Volvo decided that the brand should go upmarket and cater to the more affluent crowd. I don't think this has worked out fine for them

The first half of 2013 showed that Volvo cars sold 209,118 units of vehicles which is down 5.5% from 2012 of the same period (221,309 units). This data was procured from Volvo car's report which also showed that sales from January to August 2013 dipped 2.5%. And there was also operating losses. This piece of news isn't so bad as Volvo is increasing its market share in China, home to Volvo owner's Geely. But actually elsewhere the brand is doing pretty unwell. I mean do you really see many of the latest crop of Volvo cars in Malaysia these days? I happen to be based in the Klang Valley and I don't see many of them around. 

Why? People here do not want to pay what Volvo wants them to pay. RM221,000+++ gets you the 3series fighter the Volvo S60. BMW is selling the 316i at RM209,000++. Mercedes is selling the W204 c-class at around RM235,000++ these days and Audi is sellling the A4 at RM235,000++. So at these prices why should anyone want to buy a Volvo? Yes they are good cars but most people who buy premium sedans was to show you that they've made it in life and somehow, Volkswagen seem to be able to portray that image here in Malaysia even thought it is actually the Proton of Germany. Lexus has usurped Volvo too. That over embellished Toyota has made inroads in terms of size and style. They are selling a Merccedes E-class sized car at around RM250,000 (the Lexus ES250). 

So Volvo has lost out when it comes to brand and image. The thing about the safety factor is that everyone is 'safe' these days. The latest 2013 Mazda 3 was recently awarded EuroNCAP 5 stars and what does this tell you? Mazda builds safer cars than some Volvos these days. Don't believe me? Just check out the EuroNCAP yourselves.

Driving pleasure? Some people are traditionalists and Volvos are front wheel drive cars and some people who are supposedly car enthusiasts would turn their noses up at these Volvos who are mostly front wheel drive. 

And another quite pathetic point is that models soldier on for ever. The Volvo XC90 has been facelifted a zillion times and is essentially the same, albeit pretty good in terms of practicality, SUV that was launched in the early 2000s. Most Continental car makers have a 7 year model lifespan, Japanese and Koreans use a 4-5 year model lifespan but Volvo seems to be like Proton, coming out with new replacements every decade or so. 

But its the price that is killing Volvo. People just don't want to buy expensive Volvos. And then maybe design. I had a look at the newly launched Volvo V40 here recently and I concluded that the entry level Volvo V40 T4, the one without any bodykit, that is selling at RM174,000+++ actually looks so much like a RM120,000++ Ford Focus. While it looks good in the photos, it does not translate well in the flesh. One must pay RM199,000++  for the V40 CrossRoad for it to look good and at this price you could actually buy a Mercedes Benz A200, which actually looks stunning (even though it rides like a rock). Or you could save your money and buy the cheaper Ford Focus. The V40 is in fact based on this Ford you know.

So while we're still on design, another problem with Volvo is that they're good looking but I have noticed that at the price they wish to sell they are not 'bling' enough. Their cars aren't all sparkly and showy. I noticed that peole want more in their 'expensive' rides. A good example is Audi, every since they started using the 'Novulari' or one piece shield of a grille in the B7 series A4, people loved them even more. Sales boomed everywhere. Especially conservative luxury market Malaysia too. People love the 'bling' in expensive cars. Look at Toyota, instead of selling a Camry that has a very chrome free grille like in America and Australia, we Malaysians get a Camry that actually apes the Toyota Aurion 3.5 sold in Australia. We get the most ostentatious looking Camry because we want to be seen as a success in one. Uncle car or not. 

And Volvo isn't giving this to us. Don't believe me? Take a look at the photos right above and below - We have the top of the line RM300,000 Volvo S80 going against EM250,000 compact executives like the Audi A4, BMW 3series and the Mercedes Benz C-class. The Audi, BMW and Mercedes all have distinctive grilles. The BMW kidney grille is getting larger with each generation, the Audi rings are also large within a very large grille and the Mercedes shows off its huge three-pointed star within a very wide grille. Now add their even more distinctive daytime driving lights in all three cars stated and compare all of these to the Volvo and you will notice that the Volvo is too understated. And this is the top of the line 5 series sized S80. Their cars aren't bling enough. And add the similar pricing for the S60, Volvo isn't going anywhere. 




Maybe a return to a larger grille like the older cars like the Volvo 164 (below) or the 264 should be the way. Even the classic and very good looking P1800 coupe has a large distinctive grille (right at the bottom). If you say that Volvo is catering to the low profile crowd then no one would be buying Volvos at a volume that Volvo needs to sustain. When I say people actually want some extra 'bling' to show they've made it, I think I am right. If I were truly wrong, there would be more Volvos out there.

Volvo also needs to revamp its image. And a marketing team that actually builds on its heritage instead of trying to be hip and cool like everybody else is doing these days. Volvo has got to do a whole lot and one damn article isn't enough space for me to explain more. 

19 comments:

Makiazas said...

Love old cars....

Anonymous said...

Fast forward 1yr later. This writer has to eat his words, Volvo just had the best year ever in 2014, sales was historically high and tons of v40 out there on Malaysian streets but of course still not as many as A class and 1-er.

Rigval Reza said...

Volvo sales 2014 https://www.media.volvocars.com/global/en-gb/corporate/sales-volumes/archive?year=2014&month=12

v40 & v 40 cc or cars made from the same platform = 99,911 units.

Mercedes Benz A-class which includes A, B, CLA and GLA class cars built on same platform. 472,000 units. Note that the A class sells the most compared to the B, CLA and GLA class cars. CLA has an 8 month waiting list in Malaysia with some versions of the A class (A250 with a 4 month waiting list).
https://www.daimler.com/company/business-units/mercedes-benz-cars

BMW trails like crazy here in Malaysia. Volvo sold 427,840 units worldwide. Mercedes sells more of its small car platform than volvo sold last year. And where I usually located (PJ, KL & other parts of the Klang Valley in Malaysia), the A-class outnumber V40 by about ten to one these days.

Regards,

Unknown said...

Slowly he ate his words now haha

Rigval Reza said...

I spoke to the chap who ran the development program the XC90 and he agreed with me on the lack of direction in Volvo about the time when I wrote this article. I still stand by what I wrote.

These days the cars are better. But why aren't more people buying them here in Malaysia?

Regards

Unknown said...

Youre right, Volvo needs new & better products. New XC90 just did it.

Anonymous said...

Stumbled with the article, and couldn't agree more. Especially on the design and marketing. Security feature? Depends on who's driving it. Men give some thought, women might not. I'm not implying that they're don't care, but design factor is too much for them. Based on my experience looking for a new car lately. Coming from a family that used to have a volvo (my late father had the 240GL in late 90's), I stressed more on security feature, while wife not so. Accident happens, that's why we have insurance :D, she said. See? Maybe volvo marketing should focus on something else than security feature. Not that others dont have it, right? Volvo equals security is mindset inherited from our fathers, and i do have it till now :).

Pricewise? Back then volvo was affordable by middle class like us. Before that, we had opel, mitsu. But, maybe its due to the industry policy that forces manufacturer to raise the price like $#*&. I do agree that, if i have the money to buy a volvo, might as well consider for other 'luxury' brand, part of it is the ego to showoff to others :).

Nice article. Reminds me of the childhood memory in the 240GL.

Anonymous said...

and now what happen to volvo???

Anonymous said...

I drive a 2007 Volvo S80 2.5 bought used in 2010 and I have clocked almost 100K kilos since then. Prior to this, I have a used 2004 S80 2.0 too for 3 years. Before plunging to buying a Volvo, I did a lot of research on their reliability from owners at forums and found out that the S60, S70, and S80(1999-2003) most have reliability issues like gearboxes, ECM, etc and its not if they will fail but when. From the face lifted 2004 model, it was reported that more than 400 items were changed in the 2004 S80 model including the transmission box. That's when I decided to try out the Volvo. Apart from parts from the bushes from the suspensions setups that fails quite often, I have a relatively peaceful ownership for 3 years and then decided to upgrade to my current unit and in my 6 years of driving this car, I have only one breakdown (due to a crack in one of the so called fuse leading from battery to the starter motor).
I think Volvo is not selling well because of the bad reliability issues in the earlier models and very very expensive service charges. I save at least RM1K each time servicing my car at a outside Volvo specialist workshop. There's still perceptions that Volvo cars are very problematic and I think Volvo marketing here needs to counter this perception. I am now looking to for good used XC60. Even with very poor resale values, I reckon, its worth it considering that my family lives are at stake here. That's one reason why I buy used so I don't lose that much. "Volvo for Life?" :-Bad perceptions on VW cars too that is actually keeping me away from trying out one.

Rigval Reza said...

Please see my reply dated 10th March 2016 above.

Rigval Reza said...

XC60. Nice ride. A little understated against the current crop of premium SUVs. I will be writing my reviews on a XC60 T6 and a T5 shortly.

Mi klang said...

Can you suggest any good workshop for 2000 S80 2.0 timing belt replacement at reasonable charge. Thanks in advance

Rigval Reza said...

Unfortunately I cannot. I do not own a Volvo and I do not know any specialists. There should be Malaysian Volvo forums that could help.

DRISCOLE said...

As the happy owner of a 2006 mercedez w203 2.5 v6 for about 5 years and counting, a BMW 2009 X5 for 1 and a half year, a golf tsi 1.4 for 4 years, audi a6 hybrid for 3 years until now, and what the author wrote which i have something in common for quite sometimes, has changed after i got myself a brand new 2016 S60 T6 Drive-E, i thought i would get myself another mercedes before i went test drive the current C, E-class, BMW 3 E-Drive and Audi A4 and Volvo T6. Comparing built quality, standard safety features, accesories and i am pretty sure choosing T6 won't be wrong and come with plenty of surprises after hand over of the car for about almost 2 months now.

Being a father of 1 + 1 soon, safety of myself and family always come first, do some research about the Side Impact Protection System, BLIS, Auto Brake, City Safety, Distance Alert, Lane Departure Warning and also the Adaptive Cruise Control all of this come as standard accessories and i think all of these MAYBE will come with S class or 7 Series, i don't get it with my A6 anyways. And other than Volvo, is there any car come with a convenient driver control child lock button? ( Myself found it very useful comparing to lock-or-unlock-only-when-stationed type)

For a 5 five years unlimited mileage warranty which required to service the car every 20,000kms or a year, it also come with Volvo On Call service and i found it quite useful as it not only cover breaks down in Malaysia, also in Singapore and Thailand, they will come to assist you within the region, tow your car to the nearest Volvo workshop, repair for free if its within warranty period, and if the workshop is 100kms away from your home, they will compensate RM250 each for you and up to 3 passenger for up to two nights if they can't repair the car for you. Personally i think this is at least something that worth to pay for an investment for a daily commuters which no other brands offering so far.

And for the performance, yes it is a FWD, but with 306bhp, 400nm of torque twin charged 2.0L paired with 7 speed aisin gearbox i don't find it lack of fun or pleasure to drive it everyday. And for me, forget about the resell value, depreciation of 20% each year are consider normal for me.

I still love my w203 V6 despite average F/C of about 350-380kms per 60L or about RM120 (November 2016), X5? I cannot love it for RM180 full tank (2015) for F/C of 320kms, Volvo currently last about 600kms for 67L tank (last fuelling cost me RM120, not totally empty).

Compare C200, S60, 330E, A4 side by side, price and specs and hopefully my two cents helps.

p/s: Volvo CKD exist in Malaysia since 1960s

Cheers!

DRISCOLE said...

correction: 8 speeds

Annuar said...

After sales... I think that's key too

Rigval Reza said...

Absolutely correct. But they've improved a lot since this article was written!

Regards,

pilotHans said...

I'm thinking of getting a 2nd hand S60. Still considering my options. Thanks for the good read.i do agree on some of your points.and I'm still searching for info on its fuel consumption base on owner reviews.

pilotHans said...

Sorry. I'm more into v60.not s60.love the wagon.but yes I wish more varients are out there with more reasobable prices.not like the v90.