DTOX - The new Express Oil Change Service Centre in the heart of PJ

I recently received an invitation to visit a newly opened car service centre in Petaling Jaya Selangor. The service centre, called DTOX, which stands for Drive Thru Oil change Xpress, is a first-of-a-kind car service centre in Petaling Jaya which offers a 10 minutes no frills drive-through oil change service.

What this means is that you would just drive up into DTOX, choose one of the three service packages they offer (prices starting from RM88.00), either wait in your car or sit in the comfort of the provided waiting area while having a free cup of espressolab coffee and in about 10 or so minutes the oil change will be done. The concept was quite intriguing and I decided to take up their offer and pay them a visit.

This express engine oil change concept is known as the Fast Lube industry in the USA, Canada and also Australia. In USA alone there are more than 2000 service centres with a similar concept. This sort of service centre usually focuses solely on oil change and at the very least offer fluid top-up services like air filter change, battery water, brake fluid top-up, windscreen washer, radiator coolant and nothing more. You have to go elsewhere to get your sparkplugs or any other item changed.

This means that you only pay for what you actually want and you would never get to hear “Boss, your engine got leak. Top overhaul Boss.”. You won't get such comments at these sort of service centres as they only do oil change and would only tell you that something needs to be fixed on your car but not do it themselves.

This is what DTOX is trying to bring to Malaysia with the hope that it will revolutionize the car servicing industry and reduce hassle for customers when all they want is an oil change for their car at a reasonable price.

So upon visiting them I got to see their service centre located in PJ State area (near the PJ State Traffic Police Headquarters). The service centre is very visible and strategically located in the town centre. You cannot miss it.

Anyway, the people at DTOX can work on at least four cars at any one time. If you want to wait inside your car while the oil change is being done, two of the bays have hoses that can channel air-conditioned air into your car while you wait. There is also a waiting room if you wish to stretch your legs a bit.

It doesn't take long as during the service, several mechanics will work simultaneously at different parts the car according to their assigned procedure. Some mechanics are located underneath the floor of the service centre where they have direct access to the bottom of a car. They do not even need to jack up your car to reach the oil drain plug or to remove an oil filter. It is because of this efficiency DTOX says that they can do the oil change within the specified 10 minutes. They also do the other snap-on items like spark plugs, air filter & air condition filter changes, wipers and so on but no overhaul and other major repairs.

Now unlike other normal service centers, customers would have to adjust their own schedule for an oil change service that actually takes only mere minutes instead of hours. DTOX actually allows you to drive in for a service oil change at your own convenience seven days a week without an appointment or without a long wait. No hassles too and no chance of paying more unless your car uses more than 4 liters of oil or is one of those rare brands that have expensive oil filters.

DTOX stocks genuine engine oil of various grades from Castrol, Mobil and Shell. No engine oil from big drums to save cost, but individual packaging. Definitely a good thing. The oil filters that they keep in stock range from your usual Proton, Perodua, Japanese brands all the way to Volvo, BMW and even Porsche. I suppose DTOX wants to cater all those Cayennes plying around town these days.

I believe that a no frills service centre concept should be a success as these days (with rising petrol prices and other costs) motorists don't want to be hit with hidden costs and would also benefit from the short service period. In fact I am personally thinking of sending some of the cars that I maintain here (and those who are aware would know that I have a few cars that are not under manufacturer warranty anymore).

Contact Details:

DTOX (Managed and Owned by Lean Concepts Sdn Bhd)
Address:  No.2 Lorong 8/1D, Jalan Sultan, Section 8, Petaling Jaya

Open daily Weekdays : 7am – 7pm Weekends : 9am – 5pm
Website : www.dtox.com.my

Email:   support@dtox.com.my      Tel +603 7958 3869        Facebook: DTOXMalaysia

A further note: I asked DTOX Co-Founder Mr Hendrik Tan whether there were other companies offering similar service. He mentioned that some would remember that there was once a service centre called Fast Fix. This differs from DTOX in the fact that they were trying to offer more than just oil changes but repairs with a quick turn around time. But service wasn't as fast as customers wanted which is why you don't see any more Fast Fix centres around these days.

 

Note the hanging air-hose that is used to pipe in cool air into the car being serviced

Oil Filters for various brands...including Volvo, BMW and Porsche.

Floor access with more oil filters for various (more common) makes