Industry News: J.D. Power 2016 Malaysia Customer Service Index (CSI) Study SM - Toyota, Mazda, Mitsubishi Kia & Isuzu top the list

According to the J.D. Power 2016 Malaysia Customer Service Index (CSI) Study SM released earlier today, Malaysian car owners intolerant of service advisors not tending to their needs personally and quickly at service centers can significantly lower customer satisfaction levels. This means impatient customers bringing down the reputation of a certain car make or brand. Toyota is the best CSI brand, followed by Mazda, Mitsubishi, Kia and Isuzu rounding up the top 5 best after sales service in Malaysia for 2016.

JD POWER Asia Pacific's Mass Market Brand Dealer Service Customer Satisfaction Survey Malaysia 2014 - Toyota comes up top

Welcome back folks. This is the first article after a short hiatus due to the recent fasting month. Let's get things started.

Toyota has come up tops in J.D Power's Asia Pacific Customer Satisfaction with Dealer Service among mass market brands in Malaysia for 2014. Note that this means that you will not see Lexus, Infiniti, Mercedes Benz, BMW, Audi and those that are obscenely priced. And dear readers note that Volkswagen IS a mass market brand under this survey - I told you earlier that it seems that Malaysians think too highly of the brand.