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What this basically means is that if your VW is in an authorised workshop for repairs that extend over 24 hours, you are entitled to collect a courtesy vehicle as a temporary replacement. The courtesy cars are available only in case of a vehicle breakdown and should the repair duration exceeds 24 hours. Regular checks and vehicle accident repairs are not included in this mobility guarantee programme.
More value added services from VW Malaysia and less headache or heartache for its customers. No more 'patah kaki' or 'broken leg' as the Malay saying goes. Customers are able to carry on with their lives as usual. A good thing yes?
PRESS RELEASE
VOLKSWAGEN LAUNCHES MOBILITY GUARANTEE PROGRAMME
KUALA LUMPUR, November 26, 2014 – Volkswagen Malaysia today
launched its mobility guarantee programme as part of its ongoing efforts
to boost customer satisfaction. In line with several transformation actions
revealed earlier, more than 200 Volkswagen vehicles will be available on
the road to offer mobility support for its customers.
Mr Armin Keller, Managing Director of Volkswagen Malaysia said,
“Volkswagen is the first OEM in Malaysia to embark on a fully sponsored
mobility guarantee programme. We now have a complete mobility service
to complement our comprehensive dealer network.”
Customers are now entitled to collect a courtesy vehicle from Volkswagen
authorized service centres when they send their vehicles for repair or
service, should the duration exceed 24 hours.
“Customer satisfaction is our utmost priority, and we will continue to
invest in efforts which will help bring an enriched ownership and brand
experience for our customers,” added Keller.
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